---
title: "Understanding the experiences of start-up businesses"
ocid: "ocds-b5fd17-ccd811f5-f042-4626-bc10-111ab750bb88"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ccd811f5-f042-4626-bc10-111ab750bb88"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ccd811f5-f042-4626-bc10-111ab750bb88.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ccd811f5-f042-4626-bc10-111ab750bb88.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2017-02-28"
---

# Understanding the experiences of start-up businesses

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-ccd811f5-f042-4626-bc10-111ab750bb88

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ccd811f5-f042-4626-bc10-111ab750bb88)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ccd811f5-f042-4626-bc10-111ab750bb88.json)

## Summary

The procurement process titled "Understanding the experiences of start-up businesses" was conducted by H M Revenue & Customs, a governmental body based in London, England. This qualitative research project falls under the industry category of Research and Development Services. The award notice was published on 28 February 2017, following a completed contract period that started on 17 January 2017 and concluded on 23 February 2017. The contract, valued at £14,457, aimed to investigate customer journeys and challenges faced by start-ups, with the tender period concluding on 12 January 2017.

This tender represents significant opportunities for businesses specialising in market research, particularly those with expertise in qualitative studies regarding start-up ecosystems. Companies that can showcase their experience in analysing customer behaviour and providing strategic insights would be well-suited to compete for similar contracts. The focus on supporting start-ups indicates a chance for consultancies and research firms that understand the needs of new businesses and can formulate actionable recommendations based on real-world experiences.

## Notice

Assignment under the Market Research MR130001 Agreement Contract. This qualitative research will look to understand the experiences and customer journeys of start-up businesses. In particular, it will seek to understand: * the overall experience of the customer, from the point at which they come up with a business idea, through to the launch of the business, and the first two years of trading; and * any challenges faced by start-ups during this period, the support that was available to them, and additional support which could have improved the experience.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f57ec623-7d9f-418e-a7bb-ff05d40f3c69 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not applicable |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Feb 2017 |
| Submission deadline | 12 Jan 2017 |
| Future notice date | Not specified |
| Award date | 12 Jan 2017 |
| Contract period | 17 Jan 2017 - 23 Feb 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £14,457 |
| Lots value | Not specified |
| Awards value | £14,457 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IPSOS MORI |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 28 Feb 2017 at 12:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f57ec623-7d9f-418e-a7bb-ff05d40f3c69

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f57ec623-7d9f-418e-a7bb-ff05d40f3c69
  28th February 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/af5d67d4-cfa8-48c7-af16-d2dcf38bc731
  understanding the experiences of start-up businesses - SO - redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ccd811f5-f042-4626-bc10-111ab750bb88. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ccd811f5-f042-4626-bc10-111ab750bb88.json.