---
title: "Provision of Strategic Telephony Services"
ocid: "ocds-b5fd17-ccdba8d3-f230-4165-82bf-3bbc0bb2592c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ccdba8d3-f230-4165-82bf-3bbc0bb2592c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ccdba8d3-f230-4165-82bf-3bbc0bb2592c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ccdba8d3-f230-4165-82bf-3bbc0bb2592c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DRIVER & VEHICLE LICENSING AGENCY"
published: "2020-12-08"
---

# Provision of Strategic Telephony Services

Buyer: DRIVER & VEHICLE LICENSING AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-ccdba8d3-f230-4165-82bf-3bbc0bb2592c

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## Summary

The Driver & Vehicle Licensing Agency has awarded a contract for the "Provision of Strategic Telephony Services" under the telecommunications equipment and supplies category. This award, made through a selective procurement method via a call-off from the CCS framework (Network Services 2-RM3808), took effect on 24th November 2020 and is set to last for five years, with the option for a two-year extension. The contract is valued at approximately £23.1 million, with the initial minimum value being £17.9 million. The services are to be delivered at an address in Swansea, Wales. The contract period concludes on 23rd November 2025.

This tender presents significant opportunities for businesses involved in telecommunications and technology services, particularly those offering advanced back-office telephony solutions, contact centre technology replacements, and scalable cloud implementations. Companies that specialise in innovative digital communication tools, such as IVR systems, speech analytics, and customer satisfaction technologies, would be well-positioned to explore future tenders or extensions related to this contract. Engaging with or expanding capabilities in these areas could enhance competitiveness in upcoming procurement processes.

## Notice

Utilised CCS framework- Network Services 2-RM3808 Award published for transparency. The Agency solution encompasses all of the features below: New back office telephony solution (Handsets, voicemail) Replacement of existing contact centre technologies such as WFM, Speech Analytics, telephony, digital channels and chat bots 'Drag and drop' style IVR administration for ease and speed of use Scalable cloud solution, pay for what we use Regular product releases and use of the latest product version Ability to develop and administer the solution in-house Suite of new technologies for the Agency: Digital Signage Customer Satisfaction Surveys IVR Bots Quality Monitoring Text Analytics Natural Voice IVRs This contract has been awarded for a duration of 5 years with the option to extend for a further 1+1 year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/086b0d6a-de04-4f6f-a287-8ac218aea50c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Dec 2020 |
| Submission deadline | 23 Nov 2020 |
| Future notice date | Not specified |
| Award date | 24 Nov 2020 |
| Contract period | 24 Nov 2020 - 23 Nov 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £23,100,000 |
| Lots value | Not specified |
| Awards value | £17,919,398 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DRIVER & VEHICLE LICENSING AGENCY |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WAVENET |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32500000 - Telecommunications equipment and supplies

## Release History

- 8 Dec 2020 at 10:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/086b0d6a-de04-4f6f-a287-8ac218aea50c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/086b0d6a-de04-4f6f-a287-8ac218aea50c
  8th December 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ccdba8d3-f230-4165-82bf-3bbc0bb2592c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ccdba8d3-f230-4165-82bf-3bbc0bb2592c.json.