--- title: "Technology Requirements: Lot 1 - Business Telephony and Contact Centre; Lot 2 - Customer Relationship Managament and Mobile Technology" ocid: "ocds-b5fd17-ccf275f3-4b54-4d87-9c60-aa9e9c89671e" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ccf275f3-4b54-4d87-9c60-aa9e9c89671e" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ccf275f3-4b54-4d87-9c60-aa9e9c89671e.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-ccf275f3-4b54-4d87-9c60-aa9e9c89671e.json" source: "Contracts Finder" current_stage: "Tender" buyer: "HANOVER HOUSING ASSOCIATION" published: "2016-12-15" --- # Technology Requirements: Lot 1 - Business Telephony and Contact Centre; Lot 2 - Customer Relationship Managament and Mobile Technology Buyer: HANOVER HOUSING ASSOCIATION Current stage: Tender OCID: ocds-b5fd17-ccf275f3-4b54-4d87-9c60-aa9e9c89671e [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ccf275f3-4b54-4d87-9c60-aa9e9c89671e) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ccf275f3-4b54-4d87-9c60-aa9e9c89671e.json) ## Summary The Hanover Housing Association is seeking suppliers for its tender titled "Technology Requirements: Lot 1 - Business Telephony and Contact Centre; Lot 2 - Customer Relationship Management and Mobile Technology". This procurement, categorised under services, is planned for the delivery of technology solutions essential for enhancing Hanover's operational efficiency in customer communications and management. The procurement process, designated as selective and conducted through a negotiated procedure, has a tender period ending on 18 January 2017 and a contract period starting from 1 August 2017 and ending on 31 July 2022. Potential suppliers are encouraged to demonstrate their capabilities for one or both lots, with a total estimated value of £600,000 for the project. This tender presents significant opportunities for businesses specialising in IT services, telecommunications systems, and software development. Companies focused on innovative technology solutions that can improve business telephony, customer relationship management, and mobile working will find valuable prospects in this procurement. Given the importance of establishing long-term partnerships in the bidding process, firms with a track record in delivering tailored technology solutions and support services will be well-poised to compete effectively. ## Notice Hanover wishes to engage with suppliers of technology to support its business telephony, contact centre, customer relationship management and mobile working objectives. Hanover sees the relationship to be one for long term partnership working together to develop solutions to improve the services it offers to its current and future customers. This tender will be for the procurement of solutions across two lots: 1. Business Telephony & Contact Centre 2. Customer Relationship Management (CRM) & Mobile Working. Suppliers are able to bid for one or both lots demonstrating their ability to meet Hanover's requirements. Additional information: The procurement documents are available for unrestricted and full direct access, free of charge, at https://hanover.bravosolution.co.uk ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/64496d10-75b7-4f29-8ab4-b4c1ab04af05 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Dec 2016 | | Submission deadline | 18 Jan 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Jul 2017 - 31 Jul 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £600,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Cancelled | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HANOVER HOUSING ASSOCIATION | | Locality | STAINES-UPON-THAMES | | Post town | Twickenham | | Postcode | TW18 4TB | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ2 Surrey, East and West Sussex | | ITL 3 | TLJ25 West Surrey | | Local authority | Spelthorne | | Electoral ward | Staines | | Westminster constituency | Spelthorne | | Delivery location | Not specified | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 32 - Radio, television, communication, telecommunication and related equipment - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 30200000 - Computer equipment and supplies - 32524000 - Telecommunications system - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 15 Dec 2016 at 20:51 - TenderCancellation - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/64496d10-75b7-4f29-8ab4-b4c1ab04af05 - 15 Dec 2016 at 20:11 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2f513562-23e8-4bd5-8ace-b7eda6845708 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/64496d10-75b7-4f29-8ab4-b4c1ab04af05 15th December 2016 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/2f513562-23e8-4bd5-8ace-b7eda6845708 15th December 2016 - Opportunity notice on Contracts Finder - https://hanover.bravosolution.co.uk/web/login.shtml Hanover's Etender System - Bravo ## Notice URLs - http://www.hanover.org.uk - https://hanover.bravosolution.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ccf275f3-4b54-4d87-9c60-aa9e9c89671e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ccf275f3-4b54-4d87-9c60-aa9e9c89671e.json.