---
title: "Cisco Contact Center Flexplan Subscription - SBS24-043"
ocid: "ocds-b5fd17-cd1145c8-362c-4a3b-9b87-a89f606fbdd6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd1145c8-362c-4a3b-9b87-a89f606fbdd6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cd1145c8-362c-4a3b-9b87-a89f606fbdd6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cd1145c8-362c-4a3b-9b87-a89f606fbdd6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SHARED BUSINESS SERVICES"
published: "2024-08-27"
---

# Cisco Contact Center Flexplan Subscription - SBS24-043

Buyer: NHS SHARED BUSINESS SERVICES  
Current stage: Award  
OCID: ocds-b5fd17-cd1145c8-362c-4a3b-9b87-a89f606fbdd6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd1145c8-362c-4a3b-9b87-a89f606fbdd6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cd1145c8-362c-4a3b-9b87-a89f606fbdd6.json)

## Summary

The NHS Shared Business Services has completed a public procurement process to acquire a 12-month Cisco Contact Centre Flex plan subscription for its on-premises Unified Contact Centre Express platform. This process, classified under the industry category of Software package and information systems (CPV code 48000000), was conducted via a call-off from a framework agreement using a selective procurement method. The contract, valued at £59,899.01, covers services to be delivered in Hemel Hempstead and across the United Kingdom, with an effective period from 19th August 2024 to 18th August 2025. The award notice was published on 27th August 2024, with European Electronique Limited named as the supplier.

This tender presents a significant opportunity for businesses specialising in software packages and information systems, particularly those already operating within NHS frameworks. Small and medium-sized enterprises (SMEs) looking to expand their footprint within the public sector could find this type of procurement beneficial. Firms that provide robust and scalable contact centre solutions tailored to healthcare settings would be well-suited to compete in future similar contracts.

## Notice

NECS (NHS North of England Commissioning Support Unit) has a requirement to purchase a 12-month Cisco Contact Centre Flex plan subscription for the on-premises Unified Contact Centre Express platform, to replace the existing subscription which is expiring.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7d98e756-57aa-4b73-9c18-b75f02d6250c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Aug 2024 |
| Submission deadline | 5 Aug 2024 |
| Future notice date | Not specified |
| Award date | 20 Aug 2024 |
| Contract period | 18 Aug 2024 - 18 Aug 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £59,899 |
| Lots value | Not specified |
| Awards value | £59,899 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SHARED BUSINESS SERVICES |
| Locality | HEMEL HEMPSTEAD |
| Post town | Hemel Hempstead |
| Postcode | HP2 7AH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | Dacorum |
| Electoral ward | Adeyfield East |
| Westminster constituency | Hemel Hempstead |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EUROPEAN ELECTRONIQUE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 27 Aug 2024 at 09:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7d98e756-57aa-4b73-9c18-b75f02d6250c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7d98e756-57aa-4b73-9c18-b75f02d6250c
  27th August 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/71a16f92-9166-4e26-b235-b3524a72cb8f
  Cisco Contact Center Flexplan Subscription_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd1145c8-362c-4a3b-9b87-a89f606fbdd6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cd1145c8-362c-4a3b-9b87-a89f606fbdd6.json.