---
title: "Halton Housing Information Technology Service Management Tool2 - AWARD"
ocid: "ocds-b5fd17-cd1e5613-f1c6-473a-b16b-3d8bedec774c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd1e5613-f1c6-473a-b16b-3d8bedec774c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cd1e5613-f1c6-473a-b16b-3d8bedec774c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cd1e5613-f1c6-473a-b16b-3d8bedec774c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CIRRUS PURCHASING"
published: "2020-10-15"
---

# Halton Housing Information Technology Service Management Tool2 - AWARD

Buyer: CIRRUS PURCHASING  
Current stage: Award  
OCID: ocds-b5fd17-cd1e5613-f1c6-473a-b16b-3d8bedec774c

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## Summary

Cirrus Purchasing, acting as the buying organisation, has completed the procurement process for the "Halton Housing Information Technology Service Management Tool2." This contract falls within the IT services industry category, with an emphasis on consulting, software development, and Internet support. The procurement was initiated through a tender method, with a contract awarding date on 25th September 2020, and it covers a contract period from 12th October 2020 to 11th October 2023. The service will be delivered to Halton Housing, located in the North West of the United Kingdom, specifically in postal code WA8 0TD.

This awarded tender presents excellent growth opportunities for small and medium-sized enterprises (SMEs) in the IT services sector, particularly those specialising in software development and IT service management solutions. Companies that can offer innovative third-party ITSM tools or enhancements that align with ITIL practices would be particularly well-placed to compete in similar future tenders. The successful bidding firm for this contract was Hornbill Service Management Ltd, demonstrating the potential for SMEs to engage with public sector demands for technological advancements.

## Notice

Halton Housing sought bids for the procurement of a new Information Technology Service Management (ITSM) tool. Currently, HH utilise a custom built ITSM Service Desk which was developed in-house, using Microsoft Power Apps. Although the current tool has been fit for purpose when managing incidents, there are limitations around continually improving the tool. In order to facilitate the use of more Information Technology Infrastructure Library (ITIL) practices (including change and problem management), developing the current tool would require more in-house resource than is available. As such, HH looked to replace the current tool with a system supplied by a third party service provider. The successful bidder is an SME.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1d602b59-2a68-4655-8448-7f561b48d781 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Oct 2020 |
| Submission deadline | 4 Sep 2020 |
| Future notice date | Not specified |
| Award date | 24 Sep 2020 |
| Contract period | 11 Oct 2020 - 11 Oct 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £60,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CIRRUS PURCHASING |
| Locality | CHESHIRE |
| Post town | Warrington |
| Postcode | WA8 0TD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | Halton |
| Electoral ward | Halton View |
| Westminster constituency | Widnes and Halewood |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HORNBILL SERVICE MANAGEMENT |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 15 Oct 2020 at 08:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1d602b59-2a68-4655-8448-7f561b48d781

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1d602b59-2a68-4655-8448-7f561b48d781
  15th October 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd1e5613-f1c6-473a-b16b-3d8bedec774c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cd1e5613-f1c6-473a-b16b-3d8bedec774c.json.