---
title: "Information Technology (IT) Intelligent Customer (IC) Support Services"
ocid: "ocds-b5fd17-cd1fbbd0-c2f5-4369-b963-53111653c3e5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd1fbbd0-c2f5-4369-b963-53111653c3e5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cd1fbbd0-c2f5-4369-b963-53111653c3e5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cd1fbbd0-c2f5-4369-b963-53111653c3e5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NUCLEAR RESTORATION SERVICES LTD"
published: "2025-05-19"
---

# Information Technology (IT) Intelligent Customer (IC) Support Services

Buyer: NUCLEAR RESTORATION SERVICES LTD  
Current stage: Award  
OCID: ocds-b5fd17-cd1fbbd0-c2f5-4369-b963-53111653c3e5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd1fbbd0-c2f5-4369-b963-53111653c3e5)  
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## Summary

Nuclear Restoration Services Ltd, based in Thurso, Scotland, has concluded its procurement process for Information Technology (IT) Intelligent Customer (IC) Support Services, with the award being part of the Crown Commercial Services Framework G-Cloud 14. This contract, valued at £2,622,438, falls under the category of information technology services and involves delivery within the United Kingdom, specifically to the postcode KW14 7TZ. The procurement method utilised was selective, involving a call-off from a framework agreement. The award was published on 19th May 2025, while the contract commenced on 1st April 2025 and is planned to continue until 31st March 2028.

This tender presents substantial opportunities for businesses in the IT services sector, particularly those specialising in intelligent customer support. Although not specifically suited for SMEs or VCSEs, larger companies with experience in managing complex technological frameworks and support systems will find this contract attractive due to its scale and international delivery aspects. Forge Technologies Ltd, a London-based supplier, has succeeded in securing the contract, suggesting that businesses with similar capabilities or seeking expansion in IT services might find potential growth paths in such high-value and comprehensive public sector contracts.

## Notice

NRS Limited (Dounreay) has awarded a contract for Information Technology (IT) Intelligent Customer (IC) Support Services via Crown Commercial Services (CCS) Framework G-Cloud 14

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0650b0e2-421e-4fe5-beaa-40639ac2fe5e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 May 2025 |
| Submission deadline | 28 Mar 2025 |
| Future notice date | Not specified |
| Award date | 25 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,622,438 |
| Lots value | Not specified |
| Awards value | £2,622,438 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NUCLEAR RESTORATION SERVICES LTD |
| Locality | THURSO |
| Post town | Kirkwall |
| Postcode | KW14 7TZ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Highland |
| Electoral ward | Thurso and Northwest Caithness |
| Westminster constituency | Caithness, Sutherland and Easter Ross |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FORGE TECHNOLOGIES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 19 May 2025 at 10:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0650b0e2-421e-4fe5-beaa-40639ac2fe5e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0650b0e2-421e-4fe5-beaa-40639ac2fe5e
  19th May 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd1fbbd0-c2f5-4369-b963-53111653c3e5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cd1fbbd0-c2f5-4369-b963-53111653c3e5.json.