---
title: "Complaints and Enquiries Customer Records Management (CRM) System"
ocid: "ocds-b5fd17-cd2416e1-2794-474a-a3f7-4275257d5d82"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd2416e1-2794-474a-a3f7-4275257d5d82"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cd2416e1-2794-474a-a3f7-4275257d5d82.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cd2416e1-2794-474a-a3f7-4275257d5d82.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COMPETITION AND MARKETS AUTHORITY"
published: "2022-09-01"
---

# Complaints and Enquiries Customer Records Management (CRM) System

Buyer: COMPETITION AND MARKETS AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-cd2416e1-2794-474a-a3f7-4275257d5d82

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd2416e1-2794-474a-a3f7-4275257d5d82)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cd2416e1-2794-474a-a3f7-4275257d5d82.json)

## Summary

The Competition and Markets Authority (CMA) has completed the procurement process for the "Complaints and Enquiries Customer Records Management (CRM) System." The contract involves IT services including consulting, software development, and support, with a total value of £56,092. The procurement method used was selective, with a specific call-off from a dynamic purchasing system. The contract period runs from June 24, 2020, to June 23, 2023. The buying organisation, CMA, is based in London, England (postal code: E14 4QZ).

This tender presents an opportunity for businesses in the IT services sector, especially those specialised in consulting, software development, and Internet support, to engage in similar procurement processes. Small and medium-sized enterprises (SMEs) may find this tender particularly suitable. Businesses interested in providing services to public sector organisations can benefit from understanding the competition and markets landscape within the UK as demonstrated by the CMA procurement procedure.

## Notice

To procure a record management system to enable the CMA General Enquiries team to part-automate processes surrounding the recording of complaints received by the public.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ff599962-fa8c-4b15-b5fa-b17633dae701 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Sep 2022 |
| Submission deadline | 1 Jun 2020 |
| Future notice date | Not specified |
| Award date | 9 Jun 2020 |
| Contract period | 23 Jun 2020 - 23 Jun 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £56,092 |
| Lots value | Not specified |
| Awards value | £56,092 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COMPETITION AND MARKETS AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4QZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WEBCURL |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 1 Sep 2022 at 15:21 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ff599962-fa8c-4b15-b5fa-b17633dae701
- 6 Jul 2020 at 07:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ff599962-fa8c-4b15-b5fa-b17633dae701

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ff599962-fa8c-4b15-b5fa-b17633dae701
  1st September 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd2416e1-2794-474a-a3f7-4275257d5d82. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cd2416e1-2794-474a-a3f7-4275257d5d82.json.