---
title: "Customer Lab Installation Requirement"
ocid: "ocds-b5fd17-cd3d0e20-eeaa-4da4-b229-4d8ac5a4e777"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd3d0e20-eeaa-4da4-b229-4d8ac5a4e777"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cd3d0e20-eeaa-4da4-b229-4d8ac5a4e777.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cd3d0e20-eeaa-4da4-b229-4d8ac5a4e777.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2021-03-25"
---

# Customer Lab Installation Requirement

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-cd3d0e20-eeaa-4da4-b229-4d8ac5a4e777

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## Summary

The procurement process titled "Customer Lab Installation Requirement" was conducted by H M Revenue & Customs (HMRC) within the services sector, specifically under research and development services. This selective procurement was completed with an awarded contract valued at £35,000 GBP to UBE. The contract period spans from 16 March 2021 to 15 March 2022, following the tender period that ended on 12 March 2021. The work involves the decommissioning and relocation of existing Customer Labs to Salford and Stratford.

This tender presents opportunities for small to medium-sized enterprises (SMEs) specialising in technical services and installation work relevant to market research and laboratory environments. Businesses with expertise in logistical support, technology installation, and project management would be well-positioned to compete in such procurement opportunities, enabling them to expand their market reach and establish partnerships with significant public sector authorities like HMRC.

## Notice

HMRC's Customer Insight & Design Directorate (CIDD) leads HMRC's service design capability and exists to deliver and apply good customer insight into the ongoing optimisation and improvement of live services. CIDD's Customer Lab is an internal social and market research delivery function that provides small-medium scale research to support that work. The Lab is owned and run by the Behaviour, Insight & Research team. In 2021 CIDD's two existing Customer Labs, in Shipley and Canary Wharf, will be moved to Salford and Stratford respectively. HMRC required a technical specialist to lead the decommissioning of the existing Labs and the transferral, procurement and installation of Lab technology to Stratford and Salford. Additional information: Unable to upload full contract as file size too big and Contracts Finder keeps crashing.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/29126ecf-270f-4a26-a446-8cff2ff53a7d |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Mar 2021 |
| Submission deadline | 12 Mar 2021 |
| Future notice date | Not specified |
| Award date | 15 Mar 2021 |
| Contract period | 16 Mar 2021 - 15 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,000 |
| Lots value | Not specified |
| Awards value | £35,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M60 9LA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Ordsall |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | UBE |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 25 Mar 2021 at 16:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/29126ecf-270f-4a26-a446-8cff2ff53a7d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/29126ecf-270f-4a26-a446-8cff2ff53a7d
  25th March 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a6a43af9-ae90-42cf-a22f-090f83cc60cf

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd3d0e20-eeaa-4da4-b229-4d8ac5a4e777. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cd3d0e20-eeaa-4da4-b229-4d8ac5a4e777.json.