---
title: "IT Service Management Software - AWARD"
ocid: "ocds-b5fd17-cd4ca53f-1130-4058-bbff-7e0b0f129823"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd4ca53f-1130-4058-bbff-7e0b0f129823"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cd4ca53f-1130-4058-bbff-7e0b0f129823.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cd4ca53f-1130-4058-bbff-7e0b0f129823.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THIRTEEN HOUSING GROUP LTD"
published: "2019-08-08"
---

# IT Service Management Software - AWARD

Buyer: THIRTEEN HOUSING GROUP LTD  
Current stage: Award  
OCID: ocds-b5fd17-cd4ca53f-1130-4058-bbff-7e0b0f129823

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd4ca53f-1130-4058-bbff-7e0b0f129823)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cd4ca53f-1130-4058-bbff-7e0b0f129823.json)

## Summary

Thirteen Housing Group Ltd is seeking suppliers for its IT Service Management Software through an open tender process. The procurement is classified under networking software packages (CPV code: 48210000) and system management software packages (CPV code: 48781000). The tender period has ended as of 12th July 2019, with the awarded contract commencing on 5th August 2019 and lasting until 4th August 2024. The procurement is based in Stockton-on-Tees, United Kingdom, with the total contract value amounting to £131,353.80.

This tender presents significant opportunities for software development and IT service companies, particularly those that specialise in IT service management solutions compatible with ITIL frameworks. Businesses of various scales, particularly SMEs, are encouraged to participate in similar future tenders within the IT services sector. Suppliers with a robust offering in software integration and customisation will be well-positioned to meet the needs of Thirteen Housing Group Ltd and expand their market presence.

## Notice

Thirteen Housing Group Ltd are currently out to tender for the provision of a software vendor to supply us with a high quality IT Service Management software solution, integrated and customized to our business workflows supporting IT Infrastructure Library (ITIL) and the smooth running of our service desk and IDT department. Suppliers that would like to take part in this tender process are invited to 'Express Interest' upon which they will be given access to the full tender documentation delivery through this e-tendering system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/15c4d019-2479-4bb4-944d-4d014674ed67 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Aug 2019 |
| Submission deadline | 12 Jul 2019 |
| Future notice date | Not specified |
| Award date | 5 Aug 2019 |
| Contract period | 4 Aug 2019 - 4 Aug 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £131,353 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THIRTEEN HOUSING GROUP LTD |
| Locality | TBC |
| Post town | Cleveland |
| Postcode | TS18 2NB |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC31 Hartlepool and Stockton-on-Tees |
| Local authority | Stockton-on-Tees |
| Electoral ward | Stockton Town Centre |
| Westminster constituency | Stockton North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 5 |
| Supplier names | ALEMBA; BECHTLE DIRECT; PINK ELEPHANT; SOFTCAT; TOPDESK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48210000 - Networking software package
- 48781000 - System management software package

## Release History

- 8 Aug 2019 at 08:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/15c4d019-2479-4bb4-944d-4d014674ed67

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/15c4d019-2479-4bb4-944d-4d014674ed67
  8th August 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd4ca53f-1130-4058-bbff-7e0b0f129823. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cd4ca53f-1130-4058-bbff-7e0b0f129823.json.