---
title: "DIO DREAM Helpdesk Support Contract Renewal"
ocid: "ocds-b5fd17-cd4dda64-6b3c-40ca-85b9-aa7f3149d410"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd4dda64-6b3c-40ca-85b9-aa7f3149d410"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cd4dda64-6b3c-40ca-85b9-aa7f3149d410.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cd4dda64-6b3c-40ca-85b9-aa7f3149d410.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEFENCE INFRASTRUCTURE ORGANISATION (DIO) : MINISTRY OF DEFENCE"
published: "2019-01-07"
---

# DIO DREAM Helpdesk Support Contract Renewal

Buyer: DEFENCE INFRASTRUCTURE ORGANISATION (DIO) : MINISTRY OF DEFENCE  
Current stage: Award  
OCID: ocds-b5fd17-cd4dda64-6b3c-40ca-85b9-aa7f3149d410

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## Summary

The Defence Infrastructure Organisation (DIO) of the Ministry of Defence has completed the procurement process for the "DIO DREAM Helpdesk Support Contract Renewal", classified under software packages and information systems. This tender was awarded to SOFTWARE BOX LIMITED, with a total contract value of £41,600 and a minimum value of £20,800. The contract period commenced on 20th December 2018 and will conclude on 21st December 2019. The procurement method applied was selective, involving a call-off from a framework agreement, with the tender period closing on 19th December 2018.

This tender creates substantial opportunities for businesses within the software and information systems sector, particularly those experienced in providing helpdesk support and maintenance services. Companies that specialise in IT services, particularly those with a strong track record in software application support, would be well-suited to compete in similar future tenders. With the backing of a government organisation, such engagements can significantly enhance a company's portfolio and foster growth in the public sector domain.

## Notice

Renewal of the Helpdesk Support Contract for the existing DIO Defence Related Environmental Assessment Methodology (DREAM) application. Twelve (12) month renewal for Support & Maintenance. Additional information: .

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8b5d4feb-e1f0-462e-a70b-5309c0f150cf |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jan 2019 |
| Submission deadline | 19 Dec 2018 |
| Future notice date | Not specified |
| Award date | 19 Dec 2018 |
| Contract period | 20 Dec 2018 - 21 Dec 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £41,600 |
| Lots value | Not specified |
| Awards value | £41,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEFENCE INFRASTRUCTURE ORGANISATION (DIO) : MINISTRY OF DEFENCE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTWARE BOX |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 7 Jan 2019 at 11:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8b5d4feb-e1f0-462e-a70b-5309c0f150cf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8b5d4feb-e1f0-462e-a70b-5309c0f150cf
  7th January 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/fd2f4725-620d-46a7-8e5a-e52deb23eef5
  Contract Order Form

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd4dda64-6b3c-40ca-85b9-aa7f3149d410. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cd4dda64-6b3c-40ca-85b9-aa7f3149d410.json.