---
title: "WP1590 Zendesk G-Cloud 9 Call-Off Contract"
ocid: "ocds-b5fd17-cd583337-9588-44a9-a922-0047528ef88c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd583337-9588-44a9-a922-0047528ef88c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cd583337-9588-44a9-a922-0047528ef88c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cd583337-9588-44a9-a922-0047528ef88c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GOVERNMENT DIGITAL SERVICE"
published: "2018-06-29"
---

# WP1590 Zendesk G-Cloud 9 Call-Off Contract

Buyer: GOVERNMENT DIGITAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-cd583337-9588-44a9-a922-0047528ef88c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd583337-9588-44a9-a922-0047528ef88c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cd583337-9588-44a9-a922-0047528ef88c.json)

## Summary

The procurement process involves the Government Digital Service, which has issued a tender for the "WP1590 Zendesk G-Cloud 9 Call-Off Contract." This contract falls under the IT services category, specifically focusing on cloud software solutions and incident management. The tender stage is currently complete, with an award having been made on 27 June 2018. The contract has a total value of £355,500 and is set to commence on 30 June 2018, lasting until 29 June 2019. The delivery will occur in London, United Kingdom, and the procurement method used was selective, consistent with a call-off from a framework agreement.

This tender presents valuable opportunities for businesses, especially those specialising in IT services, including consulting and software development. Companies that can provide robust cloud software solutions, particularly for customer service platforms, would be positioned to compete effectively. Given the size of the contract, larger businesses with proven capabilities in delivering similar services will find it appealing, but the structured nature of government procurement may also allow innovative smaller firms to enter the fray.

## Notice

Lot 2 - Cloud software Zendesk Customer Service Platform Ticket/Incident Management Enterprise licence Service ID: 540807805459724

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5233bb99-27c3-431d-88b4-91da4ce24454 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jun 2018 |
| Submission deadline | 26 Jun 2018 |
| Future notice date | Not specified |
| Award date | 26 Jun 2018 |
| Contract period | 29 Jun 2018 - 29 Jun 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £355,500 |
| Lots value | Not specified |
| Awards value | £355,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVERNMENT DIGITAL SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E1 8QS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Whitechapel |
| Westminster constituency | Bethnal Green and Stepney |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZENDESK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 29 Jun 2018 at 10:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5233bb99-27c3-431d-88b4-91da4ce24454

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5233bb99-27c3-431d-88b4-91da4ce24454
  29th June 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd583337-9588-44a9-a922-0047528ef88c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cd583337-9588-44a9-a922-0047528ef88c.json.