---
title: "To supply a Customer Experience Hub for our NCS programme"
ocid: "ocds-b5fd17-cd583740-dab3-4aaf-8a2c-3e307404f42b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd583740-dab3-4aaf-8a2c-3e307404f42b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cd583740-dab3-4aaf-8a2c-3e307404f42b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cd583740-dab3-4aaf-8a2c-3e307404f42b.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "THE FOOTBALL LEAGUE (COMMUNITY) LIMITED"
published: "2019-05-15"
---

# To supply a Customer Experience Hub for our NCS programme

Buyer: THE FOOTBALL LEAGUE (COMMUNITY) LIMITED  
Current stage: Planning  
OCID: ocds-b5fd17-cd583740-dab3-4aaf-8a2c-3e307404f42b

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## Summary

The Football League (Community) Limited is currently in the planning stage of procurement for a Customer Experience Hub to support its National Citizen Service (NCS) programme. This initiative is focused on delivering comprehensive customer service solutions, including inbound and outbound communications via various channels such as calls, emails, SMS, and live chat. The engagement process is scheduled to close on 21st May 2019. The procurement falls under the industry category of dedicated-business telephone network services, with relevant classification codes also covering customer services and call centre operations. The relevant location for this procurement is Yorkshire and the Humber, United Kingdom.

This tender presents significant opportunities for businesses looking to expand their operations in customer service management and telecommunications. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) would be particularly well-suited to compete, given the requirements for providing innovative and responsive customer service solutions. Providers with expertise in call centre technologies and customer engagement strategies are likely to find this opportunity advantageous for business growth.

## Notice

We have a potential opportunity for an organisation to provide a Customer Experience Hub for our national citizen service (NCS) youth programme. The Customer Experience Hub must manage the Service User conversion journey and deliver customer services; in-bound and out-bound channels including, but not limited to calls, email, SMS and live chat using the processes set out by the EFL Trust.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1cf437a5-10b8-4b40-b184-50494a99ff5d |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 May 2019 |
| Submission deadline | Not specified |
| Future notice date | 21 May 2019 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE FOOTBALL LEAGUE (COMMUNITY) LIMITED |
| Locality | PRESTON |
| Post town | Preston |
| Postcode | PR1 8HU |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD45 Mid Lancashire |
| Local authority | Preston |
| Electoral ward | City Centre |
| Westminster constituency | Preston |
| Delivery location | TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 64214000 - Dedicated-business telephone network services
- 79342300 - Customer services
- 79512000 - Call centre

## Release History

- 15 May 2019 at 10:22 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/1cf437a5-10b8-4b40-b184-50494a99ff5d
- 13 May 2019 at 11:19 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/1cf437a5-10b8-4b40-b184-50494a99ff5d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1cf437a5-10b8-4b40-b184-50494a99ff5d
  15th May 2019 - Early engagement notice on Contracts Finder

## Notice URLs

- http://www.efltrust.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd583740-dab3-4aaf-8a2c-3e307404f42b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cd583740-dab3-4aaf-8a2c-3e307404f42b.json.