---
title: "Telephony Support Contract"
ocid: "ocds-b5fd17-cd8edd9a-1855-42fb-a13b-30378912e8ec"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd8edd9a-1855-42fb-a13b-30378912e8ec"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cd8edd9a-1855-42fb-a13b-30378912e8ec.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cd8edd9a-1855-42fb-a13b-30378912e8ec.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GATESHEAD HEALTH N H S FOUNDATION TRUST"
published: "2025-10-27"
---

# Telephony Support Contract

Buyer: GATESHEAD HEALTH N H S FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-cd8edd9a-1855-42fb-a13b-30378912e8ec

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd8edd9a-1855-42fb-a13b-30378912e8ec)  
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## Summary

The procurement process involves Gateshead Health NHS Foundation Trust awarding a contract for telephony system support services. The contract, titled "Telephony Support Contract," falls under the telephone network maintenance services industry category and is part of a selective procurement method via the Network Services 3 (RM6116) framework led by Crown Commercial Services. The contract was awarded to Maintel Europe Limited and has a value of £406,904.18, excluding VAT. The procurement stage is complete, with the contract award published on 27th October 2025. The contract spans from 1st October 2025 to 30th September 2028, and the service delivery location is in Gateshead, England, with the postcode NE9 6SX.

This tender offers substantial business growth opportunities, particularly for large enterprises experienced in telephony support and maintenance services. By securing such contracts, companies can establish long-term partnerships with public health organisations, fostering a positive reputation and stability in the public sector market. The requirement for maintaining telephone networks aligns with the capabilities of businesses involved in telecommunications, support infrastructure, and network maintenance. Despite the selection process being complete, understanding these opportunities can support future bids and help companies tailor their service offerings to meet the specific needs of public sector clients like the NHS Foundation Trusts.

## Notice

Telephony System Support Contract Awarded to Maintel Europe Limited via Network Services 3 (RM6116) framework agreement led by Crown Commercial Services. Period - 1st October 2025 - 30th September 2028 Total cost - PS406,904.18 ex VAT, PS488,285.02 inc VAT

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/88589e10-5a3a-44ef-8f37-30fa9cd80f99 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Oct 2025 |
| Submission deadline | 29 Sep 2025 |
| Future notice date | Not specified |
| Award date | 22 Oct 2025 |
| Contract period | 30 Sep 2025 - 30 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £406,904 |
| Lots value | Not specified |
| Awards value | £406,904 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GATESHEAD HEALTH N H S FOUNDATION TRUST |
| Locality | GATESHEAD |
| Post town | Newcastle upon Tyne |
| Postcode | NE9 6SX |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Gateshead |
| Electoral ward | High Fell |
| Westminster constituency | Gateshead Central and Whickham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MAINTEL EUROPE |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50334110 - Telephone network maintenance services

## Release History

- 27 Oct 2025 at 09:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/88589e10-5a3a-44ef-8f37-30fa9cd80f99

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/88589e10-5a3a-44ef-8f37-30fa9cd80f99
  27th October 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd8edd9a-1855-42fb-a13b-30378912e8ec. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cd8edd9a-1855-42fb-a13b-30378912e8ec.json.