---
title: "Quotation for Insurance Claims Management Database - AWARD"
ocid: "ocds-b5fd17-cd9e9eff-aff3-4204-8c44-c33f137c27ca"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd9e9eff-aff3-4204-8c44-c33f137c27ca"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cd9e9eff-aff3-4204-8c44-c33f137c27ca.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cd9e9eff-aff3-4204-8c44-c33f137c27ca.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL"
published: "2019-02-18"
---

# Quotation for Insurance Claims Management Database - AWARD

Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-cd9e9eff-aff3-4204-8c44-c33f137c27ca

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## Summary

The Sandwell Metropolitan Borough Council is seeking a supplier for an Insurance Claims Management Database, as part of a tender process that has recently progressed to the award stage. This contract will support the management of over 50,000 insurance claims for the council and West Midlands Fire and Rescue Authority, enhancing compliance with various data protection regulations. The contract is set to commence on 1st March 2019 and will initially last for five years, with potential extensions based on performance. This procurement follows an open procedure, with the tender period having ended on 31st January 2019.

This contract presents significant opportunities for IT software firms, particularly those specialising in database management and integration services. Businesses that have expertise in developing GDPR-compliant systems and experience with platforms such as Oracle e-Business Suite Financials and Microsoft applications are well-positioned to compete. The successful supplier will need to demonstrate their ability to effectively manage large datasets and comply with the council's ICT strategy, making this an attractive opportunity for companies aiming to expand their footprint in public sector contracts.

## Notice

Quotation for Insurance Claims Management Database Sandwell Metropolitan Borough Council (the Council) currently uses a claims management system to handle insurance claims on behalf of the Council and West Midlands Fire and Rescue Authority. The claims handling system holds detailed information on all of the insurance claims handled by eight knowledgeable, professional and experienced staff within the Risk and Insurance Services team since 1991/92. The system currently holds information relating to more than 50,000 claims. The new claims handling system will be required to assist Sandwell Metropolitan Borough Council to comply with GDPR, DPA and SMBC's Corporate ICT Strategy as well as help deliver Vision 2030 objectives. Background The Council's Figtree insurance claims handling system is currently used to handle insurance claims on behalf of the council and West Midlands Fire and Rescue Authority. The current system holds a significant amount of data (approximately 100GB) and it is crucial that there is the facility if required for this data to be migrated accurately and timely. The Council is seeking to appoint an IT software firm to provide an insurance claims database. The core service requirements are: Record, manage and process claims. Integration with the Council's customer relationship management system Firmstep. GDPR and DPA compliant database allowing deletion of data whilst retaining claim details and retention period alerts. ? Accurate migration of historic and current data. ? Compatible with Citrix, Microsoft Outlook, Office applications Windows 10 and 7 and Outlook to allow compliance with the Council's Corporate ICT Strategy. ? Compatible with Oracle e-Business Suite Financials. ? Process large amounts of data quickly and accurately. Returned quotations will be evaluated based on the most economically advantageous quotation in accordance with the award criteria. The initial contract will be for a five year period with a view to extending to a further two years at the option of SMBC subject to satisfactory performance of the system. The proposed contract commencement date is 1st March 2019. The Council will be using the In-tend e-Tendering System for this Procurement exercise, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the Quotation document or other related documents. In Order To View a On-Line Questionnaire (if applicable) or Submit a Quotation, you will be required to' Opt-In'. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwel...

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5474d933-dbcd-4376-a056-4a257a1b8bda |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Feb 2019 |
| Submission deadline | 31 Jan 2019 |
| Future notice date | Not specified |
| Award date | 18 Feb 2019 |
| Contract period | 1 Mar 2019 - 29 Feb 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL |
| Locality | WEST MIDLANDS |
| Post town | Birmingham |
| Postcode | B69 3DB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG37 Sandwell |
| Local authority | Sandwell |
| Electoral ward | Oldbury |
| Westminster constituency | West Bromwich |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALPHATEC SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48600000 - Database and operating software package
- 48611000 - Database software package
- 72222300 - Information technology services

## Release History

- 18 Feb 2019 at 16:19 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5474d933-dbcd-4376-a056-4a257a1b8bda
- 18 Feb 2019 at 16:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5474d933-dbcd-4376-a056-4a257a1b8bda

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5474d933-dbcd-4376-a056-4a257a1b8bda
  18th February 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://in-tendhost.co.uk/sandwellmbc

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cd9e9eff-aff3-4204-8c44-c33f137c27ca. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cd9e9eff-aff3-4204-8c44-c33f137c27ca.json.