---
title: "GB-Southampton: Contact Centre Transformation Partner"
ocid: "ocds-b5fd17-cda06c4f-69e1-4e9b-b79a-65b375dbb3c4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cda06c4f-69e1-4e9b-b79a-65b375dbb3c4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cda06c4f-69e1-4e9b-b79a-65b375dbb3c4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cda06c4f-69e1-4e9b-b79a-65b375dbb3c4.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ORDNANCE SURVEY LTD"
published: "2021-01-27"
---

# GB-Southampton: Contact Centre Transformation Partner

Buyer: ORDNANCE SURVEY LTD  
Current stage: Tender  
OCID: ocds-b5fd17-cda06c4f-69e1-4e9b-b79a-65b375dbb3c4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cda06c4f-69e1-4e9b-b79a-65b375dbb3c4)  
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## Summary

The Ordnance Survey Ltd has launched a public procurement process for a contact centre transformation partner, with a focus on enhancing customer experience across various audiences. This contract falls within the business and management consultancy sector, and it is located in Southampton, UK. The procurement method is an open procedure, with the tender period ending on 10th February 2021. The contract is valued between £100,000 and £500,000 and is set to commence on 22nd February 2021, lasting for one year until 21st February 2022.

This tender presents significant opportunities for small and medium enterprises (SMEs) experienced in consultancy services and customer transformation strategies. Businesses with expertise in customer journey mapping, contact centre optimisation, and multi-channel communication would be well-suited to compete for this contract. The focus on a customer transformation strategy suggests a need for innovative solutions that can cater to diverse audience groups, thus encouraging companies to develop tailored proposals to meet specific client needs.

## Notice

OS have an ambitious growth strategy, targeting new audiences and products supported by a customer transformation strategy designed to meet the needs of our diverse audience groups - consumer, leisure, business, government, international, developers & partners - each with tailored customer journeys and on-brand experiences across multiple touchpoints. We are looking for a supplier to work with us on a consultancy basis to develop and implement our customer transformation strategy, with a particular focus on our Contact Centre. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/43d419d0-984f-4505-8351-06c4fce2c936 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jan 2021 |
| Submission deadline | 10 Feb 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 22 Feb 2021 - 21 Feb 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ORDNANCE SURVEY LTD |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO16 0AS |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ36 Central Hampshire |
| Local authority | Test Valley |
| Electoral ward | Chilworth, Nursling & Rownhams |
| Westminster constituency | Romsey and Southampton North |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 27 Jan 2021 at 13:55 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/43d419d0-984f-4505-8351-06c4fce2c936

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/43d419d0-984f-4505-8351-06c4fce2c936
  27th January 2021 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-Southampton:-Contact-Centre-Transformation-Partner/443KSVGF3F
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cda06c4f-69e1-4e9b-b79a-65b375dbb3c4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cda06c4f-69e1-4e9b-b79a-65b375dbb3c4.json.