---
title: "UKEF Customer Relationship Management system which includes Case Management, Marketing and Integration Functionality"
ocid: "ocds-b5fd17-cdb9f827-e622-474d-b1f9-4177f527740c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cdb9f827-e622-474d-b1f9-4177f527740c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cdb9f827-e622-474d-b1f9-4177f527740c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cdb9f827-e622-474d-b1f9-4177f527740c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR INTERNATIONAL TRADE"
published: "2020-08-11"
---

# UKEF Customer Relationship Management system which includes Case Management, Marketing and Integration Functionality

Buyer: DEPARTMENT FOR INTERNATIONAL TRADE  
Current stage: Award  
OCID: ocds-b5fd17-cdb9f827-e622-474d-b1f9-4177f527740c

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## Summary

The Department for International Trade, a UK government agency, has completed a procurement process for a customer relationship management system titled "UKEF Customer Relationship Management system which includes Case Management, Marketing and Integration Functionality." This call-off contract, valued at £703,884.96, was awarded to XMA Limited. The contract, established under the selective procurement method via the Technology Products and Associated Services CCS Framework Agreement, is set to commence on 28th July 2020 and will last for two years, with potential extensions that could increase the total value up to £2,321,269.20. The delivery location for this contract is London, United Kingdom.

This tender presents significant opportunities for businesses, particularly those specialising in software programming, consultancy, and computer-related services. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the procurement is open to this category. Companies with expertise in case management systems, marketing integration, and customer relationship management will find this tender aligns with their services, allowing them to leverage governmental contracts to expand their business reach and capabilities.

## Notice

This is a call-off contract to provide UKEF with a license for a customer relationship management system which includes case management, marketing and integration functionality. This requirement was competed via the Technology Products and Associated Services CCS Framework Agreement. The call-off contract is for 2 years for a value of PS703,884.96. There is an option to extend for three periods of twelve (12 months) which would take the total value of the call-off contract to up to PS2,321,269.20.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fff1fc1a-793f-439e-bb38-09d21d5e3af9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Aug 2020 |
| Submission deadline | 30 Jun 2020 |
| Future notice date | Not specified |
| Award date | 21 Jul 2020 |
| Contract period | 27 Jul 2020 - 27 Jul 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,321,269 |
| Lots value | Not specified |
| Awards value | £703,884 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR INTERNATIONAL TRADE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | XMA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72200000 - Software programming and consultancy services
- 72500000 - Computer-related services
- 72700000 - Computer network services

## Release History

- 11 Aug 2020 at 14:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fff1fc1a-793f-439e-bb38-09d21d5e3af9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fff1fc1a-793f-439e-bb38-09d21d5e3af9
  11th August 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cdb9f827-e622-474d-b1f9-4177f527740c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cdb9f827-e622-474d-b1f9-4177f527740c.json.