---
title: "Debt Recovery System"
ocid: "ocds-b5fd17-cdc3d880-683b-4e28-a968-c7f1f22059e5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cdc3d880-683b-4e28-a968-c7f1f22059e5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cdc3d880-683b-4e28-a968-c7f1f22059e5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cdc3d880-683b-4e28-a968-c7f1f22059e5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STOCKTON-ON-TEES BOROUGH COUNCIL"
published: "2025-09-04"
---

# Debt Recovery System

Buyer: STOCKTON-ON-TEES BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-cdc3d880-683b-4e28-a968-c7f1f22059e5

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## Summary

Stockton-on-Tees Borough Council recently awarded a tender for a Debt Recovery System to manage unpaid council debts such as council tax, business rates, BIDs, parking tickets, and sundry debts. This procurement, classified under 'Information technology services' (CPV 72222300), supports the council's in-house enforcement agent team by providing a CRM tool facilitating statutory notices, enforcement tracking, and customer record management. The contract, awarded to CIVICA UK LIMITED, will span from 1st September 2025 to 30th August 2030. It was concluded through a selective procurement method, specifically a call-off from a framework agreement, with an award value of £139,360.27. The system ensures compliance, efficiency, and supports statutory service delivery, crucial for the North East region of the United Kingdom.

This contract presents significant opportunities for businesses offering IT services, particularly those specialising in CRM systems and software solutions for local government debt recovery. Companies experienced in working with public sector organisations, or those looking to expand into the public sector, would find this sort of tender beneficial. With the growing focus on digital solutions for effective service delivery and compliance, IT firms that can provide robust, audit-friendly, and integrable systems stand to gain from such contracts. While this specific opportunity has been awarded, similar future tenders will continue to present avenues for business growth in the industry.

## Notice

The Revenues, Benefits and Welfare has an inhouse enforcement agent (bailiff) team for the recovery of unpaid council debts - council tax, business rates, BIDs, parking tickets and sundry debts. The system functions as a Customer Relationship Management (CRM) tool, enabling the team to issue statutory notices, track enforcement actions, and maintain accurate and up-to-date customer records. It ensures compliance with legal requirements, improves operational efficiency, and supports the delivery of a statutory service by facilitating timely and appropriate enforcement activity. The software is essential for maintaining transparency, auditability, and effective communication throughout the enforcement process. This system is currently subject to the ongoing Debt Management Review, which is assessing wider service delivery and technology use across related functions. However, the software remains a critical operational tool and will continue to be required as a standalone system to support the specific needs of the in-house Enforcement Agent team. Its functionality is essential for issuing notices, managing enforcement activity, and maintaining accurate customer records, regardless of any broader transformation outcomes. Without this system, the in-house Enforcement Agent team would face significant operational challenges. The absence of a dedicated CRM would hinder the ability to issue statutory notices efficiently, track enforcement actions, and maintain accurate customer records. This could lead to delays, increased risk of non-compliance with legal obligations, and a lack of auditability in enforcement processes. Manual workarounds would likely be required, increasing administrative burden and the potential for errors, ultimately impacting service delivery and recovery performance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/125b79f8-8859-4940-bb52-5d5e42df14ab |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Sep 2025 |
| Submission deadline | 6 Aug 2025 |
| Future notice date | Not specified |
| Award date | 5 Aug 2025 |
| Contract period | 31 Aug 2025 - 30 Aug 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £139,360 |
| Lots value | Not specified |
| Awards value | £139,360 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STOCKTON-ON-TEES BOROUGH COUNCIL |
| Locality | STOCKTON-ON-TEES |
| Post town | Cleveland |
| Postcode | TS17 6BJ |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC31 Hartlepool and Stockton-on-Tees |
| Local authority | Stockton-on-Tees |
| Electoral ward | Mandale & Victoria |
| Westminster constituency | Middlesbrough and Thornaby East |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 4 Sep 2025 at 10:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/125b79f8-8859-4940-bb52-5d5e42df14ab

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/125b79f8-8859-4940-bb52-5d5e42df14ab
  4th September 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cdc3d880-683b-4e28-a968-c7f1f22059e5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cdc3d880-683b-4e28-a968-c7f1f22059e5.json.