---
title: "IOPC Call Centre Solution"
ocid: "ocds-b5fd17-cdd863ee-65d2-4042-a47a-10cd99313880"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cdd863ee-65d2-4042-a47a-10cd99313880"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cdd863ee-65d2-4042-a47a-10cd99313880.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cdd863ee-65d2-4042-a47a-10cd99313880.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "INDEPENDENT OFFICE FOR POLICE CONDUCT"
published: "2020-04-29"
---

# IOPC Call Centre Solution

Buyer: INDEPENDENT OFFICE FOR POLICE CONDUCT  
Current stage: Award  
OCID: ocds-b5fd17-cdd863ee-65d2-4042-a47a-10cd99313880

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## Summary

The Independent Office For Police Conduct (IOPC) has successfully completed a tender for the "IOPC Call Centre Solution," aimed at providing a comprehensive call centre solution. This service falls under the industry category of Networking, Internet and Intranet Software Package (CPV 48200000), with the contract valued at £72,711.60. The procurement method was selective, involving a call-off from a framework agreement, and the tender period concluded on 2nd April 2020. The contract, which commenced on 30th April 2020, will continue until 28th April 2023. This project spans various locations, including North West, West Midlands, London, South East, and Wales.

This tender presents potential growth opportunities primarily for businesses in the IT services sector, especially those specialising in call centre solutions, computer network services, and provider services. Companies that are large-scale providers with the capacity to meet the technical demands of integrated call centre solutions would be well-suited for similar future tenders. Engaging with the IOPC can enable businesses to enhance their portfolio and contribute to public sector efficiency.

## Notice

Contract for the provision of Call Centre Solution to the IOPC

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c7316ad2-9c93-425d-94e8-e714664051e8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2020 |
| Submission deadline | 2 Apr 2020 |
| Future notice date | Not specified |
| Award date | 18 Apr 2020 |
| Contract period | 29 Apr 2020 - 28 Apr 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £72,711 |
| Lots value | Not specified |
| Awards value | £72,711 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INDEPENDENT OFFICE FOR POLICE CONDUCT |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLD North West (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | REDCENTRIC |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48200000 - Networking, Internet and intranet software package
- 72410000 - Provider services
- 72700000 - Computer network services

## Release History

- 29 Apr 2020 at 11:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c7316ad2-9c93-425d-94e8-e714664051e8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c7316ad2-9c93-425d-94e8-e714664051e8
  29th April 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://policeconduct.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cdd863ee-65d2-4042-a47a-10cd99313880. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cdd863ee-65d2-4042-a47a-10cd99313880.json.