---
title: "Interactive Voice Recording"
ocid: "ocds-b5fd17-cde00ea8-01ef-4a21-ba85-7c94e4c89ef1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cde00ea8-01ef-4a21-ba85-7c94e4c89ef1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cde00ea8-01ef-4a21-ba85-7c94e4c89ef1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cde00ea8-01ef-4a21-ba85-7c94e4c89ef1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF BRENT"
published: "2023-05-09"
---

# Interactive Voice Recording

Buyer: LONDON BOROUGH OF BRENT  
Current stage: Award  
OCID: ocds-b5fd17-cde00ea8-01ef-4a21-ba85-7c94e4c89ef1

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## Summary

The London Borough of Brent has awarded a contract for an Interactive Voice Recording consultancy and managed service. The procurement stage is complete, with a total contract value of £78,450 GBP. The contract period runs from April 3, 2023, to April 2, 2026. The supplier selected is Premier Business Audio Limited (Trading as Premier CX). The tender deadline was January 12, 2023, with the contract awarded on February 24, 2023. This opportunity falls under the services category and is based in the United Kingdom.

This tender by the London Borough of Brent offers opportunities for businesses specializing in communication and multimedia software packages and voice recorders. Companies providing IVR services could benefit from this procurement process. The contract involves enhancing IVR caller experience and managing IVR structures. Businesses with expertise in customer experience consulting and high-quality recording services are well-suited to compete in this tender. Participation in this procurement can enable growth in the communication technology sector and expand services to local government organisations.

## Notice

Brent Council is looking for a supplier to provide a professional consultancy and managed service for our IVR (Interactive Voice Recording) customer experience to improve the IVR caller experience and ongoing review, management of the IVR structure and high-quality recording of IVR messages

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/66781a10-aac1-4741-a096-b2f8a17d843c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 May 2023 |
| Submission deadline | 12 Jan 2023 |
| Future notice date | Not specified |
| Award date | 24 Feb 2023 |
| Contract period | 2 Apr 2023 - 2 Apr 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £78,450 |
| Lots value | Not specified |
| Awards value | £78,450 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF BRENT |
| Locality | WEMBLEY |
| Post town | Harrow |
| Postcode | HA9 0FJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI72 Brent |
| Local authority | Brent |
| Electoral ward | Wembley Park |
| Westminster constituency | Brent West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PREMIER BUSINESS AUDIO LIMITED (TRADING AS PREMIER CX |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems

### Codes

- 32342450 - Voice recorders
- 48500000 - Communication and multimedia software package

## Release History

- 9 May 2023 at 11:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/66781a10-aac1-4741-a096-b2f8a17d843c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/66781a10-aac1-4741-a096-b2f8a17d843c
  9th May 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.brent.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cde00ea8-01ef-4a21-ba85-7c94e4c89ef1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cde00ea8-01ef-4a21-ba85-7c94e4c89ef1.json.