---
title: "West Northamptonshire Council Improvements to Customer Information 2025/26"
ocid: "ocds-b5fd17-cde6f4ee-b194-4c72-8571-5451bf41a3f1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cde6f4ee-b194-4c72-8571-5451bf41a3f1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cde6f4ee-b194-4c72-8571-5451bf41a3f1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cde6f4ee-b194-4c72-8571-5451bf41a3f1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WEST NORTHAMPTONSHIRE COUNCIL"
published: "2025-04-30"
---

# West Northamptonshire Council Improvements to Customer Information 2025/26

Buyer: WEST NORTHAMPTONSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-cde6f4ee-b194-4c72-8571-5451bf41a3f1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cde6f4ee-b194-4c72-8571-5451bf41a3f1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cde6f4ee-b194-4c72-8571-5451bf41a3f1.json)

## Summary

The West Northamptonshire Council has completed the procurement process for the "Improvements to Customer Information 2025/26" project which falls under the promotional services industry category. This project aims to enhance customer information for bus routes and the broader network within the East Midlands, United Kingdom. This procurement has gone through the award stage as of 30th April 2025, with the contract executed starting from 1st April 2025 and set to conclude on 31st March 2026. The procurement method was a limited competitive quotation, specifically below the threshold, with a total contract value of £50,000. The tender was not specifically targeted to SMEs or VCSEs.

This tender represents a significant opportunity for businesses specialising in promotional services, particularly those capable of managing large-scale information enhancement projects. Companies experienced in digital or physical promotional material and capable of elevating customer engagement could find this contract beneficial for demonstrating their expertise to public sector clients. Though this particular contract has been awarded to Pindar Creative, similar opportunities can be anticipated for businesses aiming to expand their portfolio with public sector projects in transport and information services. Having a competitive edge in the latest customer engagement technologies would be advantageous in future tenders with West Northamptonshire Council or similar organisations.

## Notice

WNC Enhanced Bus Partnership has identified customer information needs to be improved. The overall aim will to be provide improved customer information that promotes both individual routes and wider network journey opportunities. Phase 1 & 2

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/20943eef-6087-4bf6-8cac-ddbeea980f95 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Apr 2025 |
| Submission deadline | 31 Mar 2025 |
| Future notice date | Not specified |
| Award date | 31 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | £50,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST NORTHAMPTONSHIRE COUNCIL |
| Locality | NORTHAMPTON |
| Post town | Northampton |
| Postcode | NN1 1ED |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF24 West Northamptonshire |
| Local authority | West Northamptonshire |
| Electoral ward | Castle |
| Westminster constituency | Northampton North |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PINDAR CREATIVE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342200 - Promotional services

## Release History

- 30 Apr 2025 at 12:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/20943eef-6087-4bf6-8cac-ddbeea980f95

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/20943eef-6087-4bf6-8cac-ddbeea980f95
  30th April 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cde6f4ee-b194-4c72-8571-5451bf41a3f1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cde6f4ee-b194-4c72-8571-5451bf41a3f1.json.