---
title: "Further Provision of an IT Service Management Software Solution"
ocid: "ocds-b5fd17-cdec110b-e6b3-4578-b941-081d0b0d2be1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cdec110b-e6b3-4578-b941-081d0b0d2be1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cdec110b-e6b3-4578-b941-081d0b0d2be1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cdec110b-e6b3-4578-b941-081d0b0d2be1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTHEND-ON-SEA BOROUGH COUNCIL"
published: "2024-05-21"
---

# Further Provision of an IT Service Management Software Solution

Buyer: SOUTHEND-ON-SEA BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-cdec110b-e6b3-4578-b941-081d0b0d2be1

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## Summary

The Southend-on-Sea Borough Council has awarded a contract for the "Further Provision of an IT Service Management Software Solution" to Hornbill Technologies Limited. The procurement process was conducted through a limited negotiated procedure without prior publication. The contract value is £181,063.2 GBP, with a contract period running from December 14, 2024, to December 13, 2028. The tender period ended on May 10, 2024, and the contract will be serviced in SOUTHEND-ON-SEA, England.

This contract presents an opportunity for businesses providing systems and technical consultancy services to partner with Southend-on-Sea City Council. Companies specialising in IT Service Management solutions may find this tender particularly suitable. Interested parties can explore further details on the Southend-on-Sea Borough Council's website. The contracting authority, the Southend-on-Sea Borough Council, aims to continue enhancing its IT infrastructure through this awarded contract.

## Notice

Southend-on-Sea City Council is seeking continued provision of the Hornbill ITSM (IT Service Management) solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/751299ff-4bcc-4cec-967f-243e6f50aed6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated procedure without prior publication (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2024 |
| Submission deadline | 10 May 2024 |
| Future notice date | Not specified |
| Award date | 9 May 2024 |
| Contract period | 14 Dec 2024 - 13 Dec 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £181,063 |
| Lots value | Not specified |
| Awards value | £181,063 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHEND-ON-SEA BOROUGH COUNCIL |
| Locality | SOUTHEND-ON-SEA |
| Post town | Southend-on-Sea |
| Postcode | SS2 6EN |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HORNBILL TECHNOLOGIES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72220000 - Systems and technical consultancy services

## Release History

- 21 May 2024 at 10:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/751299ff-4bcc-4cec-967f-243e6f50aed6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/751299ff-4bcc-4cec-967f-243e6f50aed6
  21st May 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.southend.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cdec110b-e6b3-4578-b941-081d0b0d2be1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cdec110b-e6b3-4578-b941-081d0b0d2be1.json.