---
title: "Provision of Customer Self-Service Platform, Eforms & Mobile app via CCS Framework RM1557-12 G-Cloud 12 - Cloud Software"
ocid: "ocds-b5fd17-cdf2fbc8-5a9e-4f4e-ae6e-fcb51bd31060"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cdf2fbc8-5a9e-4f4e-ae6e-fcb51bd31060"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cdf2fbc8-5a9e-4f4e-ae6e-fcb51bd31060.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cdf2fbc8-5a9e-4f4e-ae6e-fcb51bd31060.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTHEND-ON-SEA BOROUGH COUNCIL"
published: "2021-05-27"
---

# Provision of Customer Self-Service Platform, Eforms & Mobile app via CCS Framework RM1557-12 G-Cloud 12 - Cloud Software

Buyer: SOUTHEND-ON-SEA BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-cdf2fbc8-5a9e-4f4e-ae6e-fcb51bd31060

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## Summary

The Southend-on-Sea Borough Council has completed a procurement process for the "Provision of Customer Self-Service Platform, Eforms & Mobile app" via the CCS Framework RM1557-12 G-Cloud 12, focused on software services. The tender, valued at £72,760 and classified under the CPV category of software package and information systems, was active until 14th April 2021, with the contract period commencing from 1st August 2021 and concluding on 31st July 2022. The geographical focus is Southend-on-Sea, England.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) specialising in cloud software solutions, particularly those adept in building online self-service platforms and mobile applications. Businesses with capabilities in integrating services with existing council systems, like those related to recycling, waste, and financial benefits, would be particularly well-suited to compete for similar contracts, enhancing their growth in the public procurement sector.

## Notice

Provision of a customer online self-serve portal. This is a forms-based web portal and mobile app where customers can request services from Southend-on-Sea Borough Council. Customers can receive updates for certain services and can view their council tax and benefits payments, previous service requests and bookings. The service team are also able to view forms in progress, review tickets that have been raised by users and amend specific cases where needed. The portal is module based with a bookings and payment function. There are 3 integrations with back-office systems including Recycling & Waste, Highways and Revenues & Benefits.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d49daa72-2aac-4de0-a81b-b15241108c3f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 May 2021 |
| Submission deadline | 14 Apr 2021 |
| Future notice date | Not specified |
| Award date | 18 Apr 2021 |
| Contract period | 31 Jul 2021 - 31 Jul 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £72,760 |
| Lots value | Not specified |
| Awards value | £72,760 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHEND-ON-SEA BOROUGH COUNCIL |
| Locality | SOUTHEND-ON-SEA |
| Post town | Southend-on-Sea |
| Postcode | SS2 6EN |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ABAVUS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 27 May 2021 at 11:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d49daa72-2aac-4de0-a81b-b15241108c3f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d49daa72-2aac-4de0-a81b-b15241108c3f
  27th May 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.southend.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cdf2fbc8-5a9e-4f4e-ae6e-fcb51bd31060. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cdf2fbc8-5a9e-4f4e-ae6e-fcb51bd31060.json.