--- title: "Procurement of Market Research Services" ocid: "ocds-b5fd17-ce1b517d-d4b6-4465-ab41-4868dc3fc3e4" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ce1b517d-d4b6-4465-ab41-4868dc3fc3e4" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ce1b517d-d4b6-4465-ab41-4868dc3fc3e4.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-ce1b517d-d4b6-4465-ab41-4868dc3fc3e4.json" source: "Contracts Finder" current_stage: "Award" buyer: "MARITIME & COASTGUARD AGENCY" published: "2019-06-10" --- # Procurement of Market Research Services Buyer: MARITIME & COASTGUARD AGENCY Current stage: Award OCID: ocds-b5fd17-ce1b517d-d4b6-4465-ab41-4868dc3fc3e4 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ce1b517d-d4b6-4465-ab41-4868dc3fc3e4) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ce1b517d-d4b6-4465-ab41-4868dc3fc3e4.json) ## Summary The Maritime & Coastguard Agency (MCA) has completed the procurement process for Market Research Services, titled "Procurement of Market Research Services", with a total value of £60,000. The contract period commenced on 20th July 2018 and runs until 19th July 2021. This tender was published on 3rd July 2018, with the tender submission deadline being 16th July 2018. The procurement method adopted was an open procedure, aimed at facilitating wider participation from service providers across various locations including the United Kingdom and British Overseas Territories. This procurement offers substantial opportunities for businesses specialising in market research services, particularly small and medium-sized enterprises (SMEs) capable of providing high-quality feedback mechanisms. Companies experienced in conducting customer service surveys and those familiar with the maritime industry would be well positioned to compete in this tender. Given the MCA's focus on customer service and feedback, those with innovative methodologies for gathering insights would especially benefit from the potential partnership with such a prominent public authority. ## Notice 1.1. In September 2015 the Maritime Growth Study was published by Her Majesty's Government. Within this study were a number of recommendations for the MCA to maintain its status as one of the world's leading maritime authorities. Alongside the Maritime Growth Study, the MCA was initiating a programme to transform the way it carried out its surveys and inspections. One of the recommendations from the Maritime Growth Study, was for the MCA to implement its Survey and Inspection Transformation Programme (S&ITP) to create a more highly skilled, flexible and better rewarded surveyor workforce and improve MCA systems in order to better support industry customers while driving high standards. 1.2. The Survey and Inspection Transformation Programme has delivered significant changes to its organisation and is now looking to monitor the service it provides through an electronic survey and a telephone survey. Until now, in terms of survey and inspection and oral exam activity, the MCA has not measured the level of customer service it delivers. In order to measure this we need to be able to get feedback from our customer base. 1.3. The electronic (online survey) is currently being administered in-house and does not form part of this procurement exercise. However, we believe that there are clusters of our customer base that prefer not to conduct their business online, and it is therefore unlikely that they will respond to online feedback surveys. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9d4dbb12-315a-480b-9607-6bd7b7ad5752 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Jun 2019 | | Submission deadline | 16 Jul 2018 | | Future notice date | Not specified | | Award date | 1 Aug 2018 | | Contract period | 2 Sep 2018 - 2 Sep 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £60,000 | | Lots value | Not specified | | Awards value | £6,225 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MARITIME & COASTGUARD AGENCY | | Locality | SOUTHAMPTON | | Post town | Southampton | | Postcode | SO15 1EG | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ3 Hampshire and Isle of Wight | | ITL 3 | TLJ32 Southampton | | Local authority | Southampton | | Electoral ward | Banister & Polygon | | Westminster constituency | Southampton Itchen | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | IMPACT CALL CENTRE | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79310000 - Market research services ## Release History - 10 Jun 2019 at 07:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9d4dbb12-315a-480b-9607-6bd7b7ad5752 - 11 Jul 2018 at 13:22 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/abaeb9cf-2ee2-4e29-abb7-4980fc57fee0 - 11 Jul 2018 at 12:20 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/abaeb9cf-2ee2-4e29-abb7-4980fc57fee0 - 6 Jul 2018 at 10:52 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/abaeb9cf-2ee2-4e29-abb7-4980fc57fee0 - 3 Jul 2018 at 07:43 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/abaeb9cf-2ee2-4e29-abb7-4980fc57fee0 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/9d4dbb12-315a-480b-9607-6bd7b7ad5752 10th June 2019 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/abaeb9cf-2ee2-4e29-abb7-4980fc57fee0 11th July 2018 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/b24f0de3-d823-4bb2-8037-d4d1285e3b15 Specification Document Market Research - https://www.contractsfinder.service.gov.uk/Notice/Attachment/ab6a81b7-fa75-4aac-bcc9-38608fc24d7f Form of Tender - https://www.contractsfinder.service.gov.uk/Notice/Attachment/e1a84ec9-cfc2-4dd8-9214-cd6ff111d1a8 Instructions on Submission of Tenders - https://www.contractsfinder.service.gov.uk/Notice/Attachment/1eab1a57-1fa7-4f57-a28a-301f112216c8 Tender Label Market Research - https://www.contractsfinder.service.gov.uk/Notice/Attachment/fd19d8f6-5365-4f58-8ba7-700d85d46843 Clarification Questions Version 1 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/94bbe238-4191-41c7-9d8f-8f9e1909895b Clarification Questions Version 2 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/756410d5-f096-417e-9f58-fd1af5028934 Clarification Questions Version 3 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ce1b517d-d4b6-4465-ab41-4868dc3fc3e4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ce1b517d-d4b6-4465-ab41-4868dc3fc3e4.json.