---
title: "Supply and Maintenance Contract for Corporate CRM"
ocid: "ocds-b5fd17-ce249364-2c24-4190-9ff5-cfed6fbd9249"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ce249364-2c24-4190-9ff5-cfed6fbd9249"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ce249364-2c24-4190-9ff5-cfed6fbd9249.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ce249364-2c24-4190-9ff5-cfed6fbd9249.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HAMPSHIRE COUNTY COUNCIL"
published: "2026-07-22"
---

# Supply and Maintenance Contract for Corporate CRM

Buyer: HAMPSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-ce249364-2c24-4190-9ff5-cfed6fbd9249

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ce249364-2c24-4190-9ff5-cfed6fbd9249)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ce249364-2c24-4190-9ff5-cfed6fbd9249.json)

## Summary

The procurement contract in question has been successfully completed under the auspices of Hampshire County Council. It is a supply and maintenance contract for a corporate CRM solution, valued at £154,350. The industry category pertains to Customer Relation Management software, and it was procured through a selective method, specifically a direct award under the KCS Procurement Services Framework. The contract, awarded on 15th July 2026, was executed with Boxxe Limited, a business located in York. The contract period extends from 19th July 2026 to 18th July 2029, serving the South East region of the United Kingdom.

This procurement process presents substantial opportunities for businesses involved in the technology and CRM service sectors. Given the scale and scope of the contract, it particularly suits SMEs that can provide robust software products, support, and maintenance services. Engaging in similar projects can aid in establishing a foothold in governmental contracts and enhance the providers’ portfolio through recurring engagements with public authorities such as Hampshire County Council. This platform ensures that businesses capable of delivering sophisticated engagement and management solutions stand to benefit substantially.

## Notice

THIS NOTICE IS ON BEHALF OF CHICHESTER DISTRICT COUNCIL. This contract has been awarded to a single supplier by way of a Direct Award under the KCS Procurement Services Framework Agreement Y23065 - Software Products and Associated Services. The contract is for the continued provision of the Verint Engagement Management Professional Local Government Platform, a cloud-based Customer Relationship Management (CRM) solution, including software licences, support, maintenance and associated services. The contract supports the Council's customer services operations through the management of customer enquiries, interactions, case management, knowledge management, reporting and associated CRM functionality.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/999e2f2e-7e5d-4531-80f9-8bb0392d553b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jul 2026 |
| Submission deadline | 1 Jul 2026 |
| Future notice date | Not specified |
| Award date | 14 Jul 2026 |
| Contract period | 18 Jul 2026 - 18 Jul 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £154,350 |
| Lots value | Not specified |
| Awards value | £154,350 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HAMPSHIRE COUNTY COUNCIL |
| Locality | WINCHESTER |
| Post town | Southampton |
| Postcode | SO23 8UD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ36 Central Hampshire |
| Local authority | Winchester |
| Electoral ward | St Michael |
| Westminster constituency | Winchester |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BOXXE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 22 Jul 2026 at 16:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/999e2f2e-7e5d-4531-80f9-8bb0392d553b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/999e2f2e-7e5d-4531-80f9-8bb0392d553b
  22nd July 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ce249364-2c24-4190-9ff5-cfed6fbd9249. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ce249364-2c24-4190-9ff5-cfed6fbd9249.json.