---
title: "Victim Case Management System (VCMS) Maintenance and Support - 2026"
ocid: "ocds-b5fd17-ce2aa23c-77a6-4fd8-b8d8-76a10e147ba4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ce2aa23c-77a6-4fd8-b8d8-76a10e147ba4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ce2aa23c-77a6-4fd8-b8d8-76a10e147ba4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ce2aa23c-77a6-4fd8-b8d8-76a10e147ba4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Ministry of Justice"
published: "2026-10-23"
---

# Victim Case Management System (VCMS) Maintenance and Support - 2026

Buyer: Ministry of Justice  
Current stage: Award  
OCID: ocds-b5fd17-ce2aa23c-77a6-4fd8-b8d8-76a10e147ba4

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## Summary

The Ministry of Justice bought maintenance and support for the HMPPS Victim Case Management System (VCMS), an application used for victim case management. The work covers application support, maintenance, service management, vulnerability management, system enhancements, migration support and planned technology upgrades. It is a specialist software-support service, delivered for the Ministry’s VCMS. The procurement was made under G-Cloud 14’s Cloud Support lot. The stated delivery locations span the United Kingdom, Europe, the Channel Islands, the Isle of Man, British Overseas Territories and the rest of the world. This requirement combines ongoing operational support with changes and upgrades to an existing public-sector case management system, rather than procurement of a new system.

The procurement is complete and was awarded to Civica UK Ltd. The award was made on 28 September 2026, following a selective call-off from a framework agreement. The contract runs from 1 October 2026 to 30 September 2029. Its awarded value is £921,484; the estimated procurement range was £609,218 to £921,484. The tender submission deadline was 24 September 2026. The procurement was not divided into separately described lots: it was a call-off under G-Cloud 14 Lot 3, Cloud Support. The published award information does not describe evaluation criteria or supplier eligibility requirements. The buyer was the Ministry of Justice.

For suppliers tracking Ministry of Justice demand, this award shows a requirement for sustained specialist support of an established victim case management application, alongside vulnerability management, enhancements, migration assistance and planned technology upgrades. A credible competitor when this specific service is next procured would need the capability to maintain and support a live application, manage service delivery and security vulnerabilities, and deliver controlled system changes and migrations. The selected supplier’s award demonstrates that the buyer has used a G-Cloud 14 Cloud Support framework call-off for this requirement. The work is a multi-year support engagement rather than a one-off software delivery, and the stated scale and broad delivery footprint point to the need for capacity to provide dependable support across the system’s operational needs.

## Notice

Provision of application support, maintenance, service management, vulnerability management, enhancements, migration support and planned technology upgrades for HMPPS Victim Case Management System (VCMS) under G-Cloud 14 Lot 3: Cloud Support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fe101aba-ea20-45a3-b9b1-37e98bedef81 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 28 Sep 2026 |
| Contract period | 1 Oct 2026 - 30 Sep 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £921,484 |
| Lots value | Not specified |
| Awards value | £921,484 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Ministry of Justice |
| Locality | LONDON |
| Postcode area | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Civica UK Limited |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 23 Oct 2026 at 16:59 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fe101aba-ea20-45a3-b9b1-37e98bedef81

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fe101aba-ea20-45a3-b9b1-37e98bedef81
  23rd October 2026 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/487dfa56-81ae-4166-8140-8ab32e98cabb
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ce2aa23c-77a6-4fd8-b8d8-76a10e147ba4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ce2aa23c-77a6-4fd8-b8d8-76a10e147ba4.json.