---
title: "Customer Lab training and support contract"
ocid: "ocds-b5fd17-ce3ba4f7-2eae-41c7-b188-fc35bc32f80e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ce3ba4f7-2eae-41c7-b188-fc35bc32f80e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ce3ba4f7-2eae-41c7-b188-fc35bc32f80e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ce3ba4f7-2eae-41c7-b188-fc35bc32f80e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2023-02-08"
---

# Customer Lab training and support contract

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-ce3ba4f7-2eae-41c7-b188-fc35bc32f80e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ce3ba4f7-2eae-41c7-b188-fc35bc32f80e)  
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## Summary

The HM Revenue & Customs has awarded a contract titled "Customer Lab training and support contract" for research and development consultancy services and training services. The contract value is £78,400 GBP. The procurement method was an open procedure, and the contract period is from 26th January 2023 to 25th January 2025. The location of the buying organization is 2 Dearmans Place, Salford, England. The tender period ended on 9th December 2022.

This contract presents an opportunity for businesses involved in research and development consultancy services and training services to collaborate with HM Revenue & Customs. Companies that specialise in designing, delivering, and analysing qualitative research with customers are well-suited to compete. The contract aims to upskill staff to industry best practices, providing a more customer-centric approach for future projects, all offered at a lower cost compared to external commissioned research.

## Notice

This contract will enable staff to be upskilled on par with industry best practice, and will build our capability in designing, delivering and analysing qualiatitive research with our customers. This will enable HMRC to deliver quality in-house research, and retain this knowledge to be used within future projects which will provide a more customer- centric appproach. Research can be delivered in house at a much lower cost than externally comissioned research.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/84d3abc9-4438-4932-8319-ae63e99c1832 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Feb 2023 |
| Submission deadline | 9 Dec 2022 |
| Future notice date | Not specified |
| Award date | 26 Jan 2023 |
| Contract period | 26 Jan 2023 - 25 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £78,400 |
| Lots value | Not specified |
| Awards value | £78,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M3 5BS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Blackfriars & Trinity |
| Westminster constituency | Salford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALEX BOLLEN |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 80 - Education and training services

### Codes

- 73200000 - Research and development consultancy services
- 80500000 - Training services

## Release History

- 8 Feb 2023 at 15:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/84d3abc9-4438-4932-8319-ae63e99c1832

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/84d3abc9-4438-4932-8319-ae63e99c1832
  8th February 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/aa10df54-3ce8-4cdc-a927-5523f27cfcee

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ce3ba4f7-2eae-41c7-b188-fc35bc32f80e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ce3ba4f7-2eae-41c7-b188-fc35bc32f80e.json.