--- title: "Visa and Citizenship Application Services - Lot 4 - Asia and Asia Pacific" ocid: "ocds-b5fd17-ce49fe63-5c32-43d5-bb16-b25d8d1da131" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ce49fe63-5c32-43d5-bb16-b25d8d1da131" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ce49fe63-5c32-43d5-bb16-b25d8d1da131.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-ce49fe63-5c32-43d5-bb16-b25d8d1da131.json" source: "Contracts Finder" current_stage: "Award" buyer: "HOME OFFICE" published: "2024-01-25" --- # Visa and Citizenship Application Services - Lot 4 - Asia and Asia Pacific Buyer: HOME OFFICE Current stage: Award OCID: ocds-b5fd17-ce49fe63-5c32-43d5-bb16-b25d8d1da131 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ce49fe63-5c32-43d5-bb16-b25d8d1da131) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ce49fe63-5c32-43d5-bb16-b25d8d1da131.json) ## Summary The Home Office has recently awarded a contract for Visa and Citizenship Application Services in Asia and Asia Pacific. The procurement process involved a competitive procedure with negotiation. The contract value is GBP 271 million, and the contract period spans from August 30, 2023, to August 29, 2027. This award presents an opportunity for businesses in the service industry, particularly those with a large-scale operational capacity. The procurement aims to establish a global network of Visa and Citizenship Application Centres, enhancing customer experience and supporting future transformation for the Home Office's immigration services. ## Notice The Secretary of State for the Home Department, acting through UK Visas and Immigration (UKVI), is the Authority seeking to procure a global network of Visa and Citizenship Application Service (VCAS) Centres, in support of Home Office activity across both UKVI and Her Majesty's Passport Office (HMPO). This procurement was formerly referred to as Future Supplier Services. UKVI is responsible for making millions of decisions every year about who has the right to visit or stay in the country, with a firm emphasis on national security and a culture of customer satisfaction for people who come here legally. UKVI's vision is to be a world-leading immigration service working for a safe and prosperous UK. To that end, two of our key missions are to deliver world-class customer service and to control migration. UKVI's challenge is to transform services in a way that enhances customer experience and controls outcomes. To achieve this, the VCAS requirements will cover the following activities: - Provision of VCAS Centres (infrastructure and people) - Appointment booking - Priority / added-value services - Fees - Identity check and document verification - Document upload - Biometric capture - Digital interviewing - Vignette services - HMPO specific requirements - Complaints and customer insight The procurement has been divided into 5 geographical lots: (1) Africa and Middle East (2) Americas, Canada, Australasia and Europe (3) China and Taiwan (4) Asia and Asia Pacific (5) The UK Through this procurement, VCAS is seeking solutions that will provide continuity of services for customers, global consistency for HO and suppliers, and a foundation to support future transformation delivered by other HO Programmes. This Contract Award Notice is for Lot 4 Only. Further award notices will be published following the Award of all other Lots. Additional information: For the avoidance of doubt, the Authority has included the value set out within the Prior Information Notice within this Contract Notice however it is not possible to definitively determine the value of this opportunity due to the fact that its actual value is dependent on the extent to which it is utilised by the the end user, including extension options and volume variability. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ce3cc8d3-395b-44c3-acb3-7fdf41a21060 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive procedure with negotiation (above threshold) | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Jan 2024 | | Submission deadline | 10 Jan 2022 | | Future notice date | Not specified | | Award date | 29 Aug 2023 | | Contract period | 29 Aug 2023 - 29 Aug 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £271,000,000 | | Lots value | Not specified | | Awards value | £271,000,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HOME OFFICE | | Locality | LONDON | | Post town | South West London | | Postcode | SW1P 4DF | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | VF WORLDWIDE HOLDINGS | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services ### Codes - 75110000 - General public services ## Release History - 25 Jan 2024 at 13:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ce3cc8d3-395b-44c3-acb3-7fdf41a21060 - 27 Sep 2023 at 15:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c60cf128-9d6b-4292-9f44-abfbba27533f - 27 Sep 2023 at 15:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5b177eff-604c-4fe3-9913-55de7264eac8 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ce3cc8d3-395b-44c3-acb3-7fdf41a21060 25th January 2024 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/c60cf128-9d6b-4292-9f44-abfbba27533f 27th September 2023 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/5b177eff-604c-4fe3-9913-55de7264eac8 27th September 2023 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/f4b693ce-a5af-47f3-9a54-18f014f254a9 Visa and Citizenship Application Services - Lot 4 - Asia and Asia Pacific Contract (Redacted) - https://www.contractsfinder.service.gov.uk/Notice/Attachment/58f2e349-5113-4da9-baed-e10bfa01af81 Visa and Citizenship Application Services - Lot 4 - Asia and Asia Pacific Contract (Redacted) - https://www.contractsfinder.service.gov.uk/Notice/Attachment/06c9e592-7d7e-4a50-b615-563c3f289303 Visa and Citizenship Application Services - Lot 4 - Asia and Asia Pacific Contract (Redacted) ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ce49fe63-5c32-43d5-bb16-b25d8d1da131. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ce49fe63-5c32-43d5-bb16-b25d8d1da131.json.