--- title: "Customer Access Transformation Programme -Phase one digital platform OJEU reference 2018/S/010-018410" ocid: "ocds-b5fd17-ce5dfb4d-7163-4038-86bd-9bafb40e90a6" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ce5dfb4d-7163-4038-86bd-9bafb40e90a6" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ce5dfb4d-7163-4038-86bd-9bafb40e90a6.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-ce5dfb4d-7163-4038-86bd-9bafb40e90a6.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SEDGEMOOR DISTRICT COUNCIL" published: "2018-01-16" --- # Customer Access Transformation Programme -Phase one digital platform OJEU reference 2018/S/010-018410 Buyer: SEDGEMOOR DISTRICT COUNCIL Current stage: Tender OCID: ocds-b5fd17-ce5dfb4d-7163-4038-86bd-9bafb40e90a6 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ce5dfb4d-7163-4038-86bd-9bafb40e90a6) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ce5dfb4d-7163-4038-86bd-9bafb40e90a6.json) ## Summary Sedgemoor District Council is seeking to implement phase one of its Customer Access Transformation Programme, focusing on the development of a digital platform to enhance customer service delivery and improve operational efficiencies. The tender, titled "Customer Access Transformation Programme - Phase one digital platform," is classified under the software and information systems industry. The procurement process is currently in the active tender stage, with submissions due by 21 February 2018. This project has an allocated budget of £2 million and aims to modernise the existing Customer Relationship Management (CRM) system, supporting a broader digital transformation initiative. This tender presents a valuable opportunity for businesses that specialise in IT services, particularly those with expertise in software development, consulting, and customer relationship management solutions. Small and medium-sized enterprises (SMEs) as well as voluntary, community, and social enterprises (VCSEs) are encouraged to participate, given the suitability provisions outlined in the tender. Successful engagement in this project could foster long-term partnerships with Sedgemoor District Council and enhance the competitive positioning of bidders in the evolving public sector digital landscape. ## Notice Sedgemoor District Council (SDC) launched a 'digital first' approach to Customer Access in October 2015 and is moving forward on a programme of Digital Transformation to: * Improve the experience for our customers, * Improve efficiency for the council, * Collaborate with other agencies serving our communities, and * Improve decision making on the use of SDC resources. To underpin this transformation, SDC has defined a set of capabilities which can be used collectively to form a digital platform. The digital platform would: * Allow each capability to be made available to the platform via an 'API' or common integration point. * Enable each capability to be implemented once, and allow re-use as required The work that SDC has done provides the vision of what the digital platform should be capable of. It is expected that as the platform progresses through its phased deployment SDC will be able to deliver outcomes, such as: * Support mediated access to our services such as via phone, face-to-face, and visits' * Provide self-service access to online services, via popular devices' * Automate processes, reducing the need for human intervention where possible; * Share common sets of key information, such as people, property, assets, across our services, * Provide a suite of tools for managers to design and build innovative services, * Re-invent many of our back-office systems within the generic case management features of the platform, reducing the need for integration, * Identify common activities and tasks that can be defined within the platform and re-used across services, * Share services, data and capacity with public sector partners and more widely, * Prioritise processing to achieve targets and support corporate priorities, and * Ensure that data handling expectations are always assessed and actioned. SDC has a clear vision of what a digital platform should deliver for its customers and internal resources. Our intention is to embark on a journey, with an implementation partner, of technical and business change through a single joined up roadmap of phased procurements and deployments. The first phase of the programme will implement a solution to replace the existing Customer Relationship Management (CRM) system (whilst acting as an enabler for the wider digital transformation programme), and this is the scope of this tender. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4e4d4cd1-1947-43db-8067-c8c2efa5a648 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive dialog | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Jan 2018 | | Submission deadline | 21 Feb 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 14 Jul 2018 - 31 Aug 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SEDGEMOOR DISTRICT COUNCIL | | Locality | BRIDGWATER | | Post town | Taunton | | Postcode | TA6 3AR | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK6 North Somerset, Somerset and Dorset | | ITL 3 | TLK62 Somerset | | Local authority | Somerset | | Electoral ward | Bridgwater South | | Westminster constituency | Bridgwater | | Delivery location | TLK South West (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 48445000 - Customer Relation Management software package - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 16 Jan 2018 at 14:25 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4e4d4cd1-1947-43db-8067-c8c2efa5a648 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/4e4d4cd1-1947-43db-8067-c8c2efa5a648 16th January 2018 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.sedgemoor.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ce5dfb4d-7163-4038-86bd-9bafb40e90a6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ce5dfb4d-7163-4038-86bd-9bafb40e90a6.json.