---
title: "Visitor Survey and Mystery Shopper Programme"
ocid: "ocds-b5fd17-ceb8d834-4ae6-4c87-ae71-dcef675cba81"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-ceb8d834-4ae6-4c87-ae71-dcef675cba81"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-ceb8d834-4ae6-4c87-ae71-dcef675cba81.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-ceb8d834-4ae6-4c87-ae71-dcef675cba81.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ROYAL BOTANIC GARDENS"
published: "2018-05-08"
---

# Visitor Survey and Mystery Shopper Programme

Buyer: ROYAL BOTANIC GARDENS  
Current stage: Award  
OCID: ocds-b5fd17-ceb8d834-4ae6-4c87-ae71-dcef675cba81

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-ceb8d834-4ae6-4c87-ae71-dcef675cba81)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-ceb8d834-4ae6-4c87-ae71-dcef675cba81.json)

## Summary

The Royal Botanic Gardens Kew is inviting tenders for the "Visitor Survey and Mystery Shopper Programme," under the services category of market research. The procurement process, which is currently at the award stage, commenced with the publication of the tender on 20th December 2017. Interested suppliers were required to submit their applications by the deadline of 30th January 2018. The total contract value is approximately £350,000, with a contract period running from 8th March 2018 to 7th December 2023. The locations involved include Kew Gardens (TW9 3AE) and Wakehurst (RH17 6TN), and the procurement method follows an open procedure above the threshold.

This tender presents significant opportunities for businesses engaged in market research services, particularly those that can provide survey and mystery shopping capabilities. Small and medium-sized enterprises (SMEs) as well as voluntary, community, and social enterprises (VCSEs) are encouraged to consider participation, as the procurement framework is supportive of such entities. Companies with expertise in conducting visitor surveys and enhancing customer experiences will be particularly well-suited to compete for this contract.

## Notice

Royal Botanic Gardens Kew are looking for a supplier to conduct on site surveys and a Mystery Shopper programme at Kew Gardens (TW9 3AE) and Wakehurst (RH17 6TN) Additional information: To obtain tender documents and apply for this opportunity please do so by using the link in this notice for the DEFRA e-tendering portal. All suppliers will need to register on the portal to apply. To locate the specific opportunity use 'itt_3820 - Visitor Survey and Mystery Shopper Programme' in relevant search boxes. All applications must be via the e-tendering portal.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ea06d92e-7b4f-4db4-a8aa-2d0860090926 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 May 2018 |
| Submission deadline | 30 Jan 2018 |
| Future notice date | Not specified |
| Award date | 14 Mar 2018 |
| Contract period | 2 Apr 2018 - 2 Apr 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £350,000 |
| Lots value | Not specified |
| Awards value | £344,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL BOTANIC GARDENS |
| Locality | RICHMOND |
| Post town | Twickenham |
| Postcode | TW9 3AE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Richmond upon Thames |
| Electoral ward | Kew |
| Westminster constituency | Richmond Park |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BDRC GROUP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 8 May 2018 at 15:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ea06d92e-7b4f-4db4-a8aa-2d0860090926
- 20 Dec 2017 at 15:51 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5d18f5ae-67dd-4ff3-a191-d70c36b8bc52

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ea06d92e-7b4f-4db4-a8aa-2d0860090926
  8th May 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/5d18f5ae-67dd-4ff3-a191-d70c36b8bc52
  20th December 2017 - Opportunity notice on Contracts Finder
- https://defra.bravosolution.co.uk/web/login.html
  How to apply

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-ceb8d834-4ae6-4c87-ae71-dcef675cba81. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-ceb8d834-4ae6-4c87-ae71-dcef675cba81.json.