---
title: "Contact Services Strategic Support"
ocid: "ocds-b5fd17-cebee575-460d-4a79-9bf4-deb956c40bd4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cebee575-460d-4a79-9bf4-deb956c40bd4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cebee575-460d-4a79-9bf4-deb956c40bd4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cebee575-460d-4a79-9bf4-deb956c40bd4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)"
published: "2023-04-26"
---

# Contact Services Strategic Support

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T)  
Current stage: Award  
OCID: ocds-b5fd17-cebee575-460d-4a79-9bf4-deb956c40bd4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cebee575-460d-4a79-9bf4-deb956c40bd4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cebee575-460d-4a79-9bf4-deb956c40bd4.json)

## Summary

The Department of Health and Social Care (T&T) has awarded a contract for "Contact Services Strategic Support" in the business and management consultancy services category. The procurement method used was selective, with a call-off from a framework agreement. The contract has a total value of £929,030 and has been awarded to Davies Consulting & Managed Services Limited. The contract period is from 6th May 2021 to 30th July 2021, with the tender period ending on 5th May 2021.

This tender for consultancy support presents an opportunity for businesses in the service industry to engage with the Department of Health and Social Care. Companies with expertise in contact centre operations and consultancy services would be well-suited to compete in this procurement process. The location of the procurement is in London, United Kingdom, and the key dates to note are the contract start date of 6th May 2021 and end date of 30th July 2021. Businesses interested in providing strategic support for international arrivals requirements and the implementation of new trace solutions should consider participating in this awarded contract.

## Notice

A time limited provision of consultancy support is urgently needed and at short notice for contact centre expertise in order to deliver International Arrivals requirements for 17 May 2021 when the borders reopen and for the implementation of the new Integrated Trace Solution on 21 June 2021.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7dbb188f-4d77-4751-9e0c-f77cdd5bda94 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Apr 2023 |
| Submission deadline | 5 May 2021 |
| Future notice date | Not specified |
| Award date | 13 May 2021 |
| Contract period | 5 May 2021 - 30 Jul 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £929,030 |
| Lots value | Not specified |
| Awards value | £929,030 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE (T&T) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DAVIES CONSULTING & MANAGED SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 26 Apr 2023 at 15:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7dbb188f-4d77-4751-9e0c-f77cdd5bda94
- 7 Jun 2021 at 10:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d727a036-dbc1-4fc2-9820-c51d5fd2da5e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7dbb188f-4d77-4751-9e0c-f77cdd5bda94
  26th April 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/d727a036-dbc1-4fc2-9820-c51d5fd2da5e
  7th June 2021 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/4J000000knPa/GbLsWTMBs_wTRpfQC7i.4ONbO7eYWNPtolEaVHMxaAc
  Fully signed - WP 1657 Davies Group Contract v4 120521 FINAL dh SIGNED_Redacted
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2dc35e5f-846d-40e2-912f-145455ee37b3
  Fully signed - WP 1657 Davies Group Contract v4 120521 FINAL dh SIGNED_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cebee575-460d-4a79-9bf4-deb956c40bd4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cebee575-460d-4a79-9bf4-deb956c40bd4.json.