---
title: "ITEP1059 - Improving customer contact through website"
ocid: "ocds-b5fd17-cedbe2a5-e56c-421f-9dfc-16a1f9f1984f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cedbe2a5-e56c-421f-9dfc-16a1f9f1984f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cedbe2a5-e56c-421f-9dfc-16a1f9f1984f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cedbe2a5-e56c-421f-9dfc-16a1f9f1984f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS LIMITED"
published: "2025-12-04"
---

# ITEP1059 - Improving customer contact through website

Buyer: NATIONAL HIGHWAYS LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-cedbe2a5-e56c-421f-9dfc-16a1f9f1984f

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## Summary

The recent procurement process by National Highways Limited culminated in the award stage for a contract aimed at enhancing their website's customer contact features. This project, titled "ITEP1059 - Improving customer contact through website," fits within the multimedia software development services category. It involves redesigning key elements such as the homepage, navigation, and specific pages like 'contact us' and travel alerts. The contract, valued at £335,000, is operating under a call-off from a framework agreement, highlighting a selective procurement method. National Highways Limited, headquartered in Birmingham, England, manages these services, spanning multiple locations, including the British Overseas Territories and the UK, with the award having been active since 21 November 2025. The project is scheduled between 4 December 2025 and 31 March 2026.

This tender presents a strategic opportunity for businesses specialising in multimedia software development, particularly those with experience in website redesign and customer engagement solutions. While the procurement method targeted larger entities, small and medium enterprises (SMEs) and voluntary/community sector enterprises (VCSEs) may find partnering possibilities, given PricewaterhouseCoopers LLP’s involvement as the supplier. With National Highways actively seeking enhancements for their digital interfaces, businesses with innovative solutions in web development and user experience (UX) optimisation are well-suited to contribute significantly to this venture, thereby positioning themselves for future opportunities with similar scales of operation.

## Notice

Contract to support the design of the National Highways website, including a new home page, improved navigation, contact us page and new road project/travel alerts page. As well as further discovery activity to identify future user requirements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1e60c511-91c8-4a97-a80b-13c047a77472 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Dec 2025 |
| Submission deadline | 17 Nov 2025 |
| Future notice date | Not specified |
| Award date | 21 Nov 2025 |
| Contract period | 4 Dec 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £335,000 |
| Lots value | Not specified |
| Awards value | £335,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS LIMITED |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B4 6GA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PRICEWATERHOUSECOOPERS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212520 - Multimedia software development services

## Release History

- 4 Dec 2025 at 16:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1e60c511-91c8-4a97-a80b-13c047a77472

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1e60c511-91c8-4a97-a80b-13c047a77472
  4th December 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cedbe2a5-e56c-421f-9dfc-16a1f9f1984f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cedbe2a5-e56c-421f-9dfc-16a1f9f1984f.json.