---
title: "FCDO Contact Centre Services & Support"
ocid: "ocds-b5fd17-cee5e929-a5e8-4422-821f-f493ab1fb973"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cee5e929-a5e8-4422-821f-f493ab1fb973"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cee5e929-a5e8-4422-821f-f493ab1fb973.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cee5e929-a5e8-4422-821f-f493ab1fb973.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE"
published: "2025-05-15"
---

# FCDO Contact Centre Services & Support

Buyer: FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-cee5e929-a5e8-4422-821f-f493ab1fb973

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## Summary

The Foreign Commonwealth and Development Office (FCDO) in England has completed the procurement process for "FCDO Contact Centre Services & Support," a project aimed at enhancing operations across FCDO global Contact Centres. This procurement, initiated as a tender and awarded on 9th May 2025, falls under the IT services category, including consulting, software development, and support services. The contract spans from 8th May 2025 to 7th May 2027 and serves regions including the British Overseas Territories, Channel Islands, Europe, Isle of Man, and United Kingdom, among others. The procurement method was selective, leveraging a call-off from a framework agreement. The total awarded value is £659,382.40, with no specific suitability for SMEs or VCSEs highlighted.

This tender offers substantial business growth opportunities, particularly for established firms capable of providing comprehensive IT support services. Gamma Network Solutions Limited, a large-scale organisation, was awarded the contract, indicating that businesses in the IT consulting and support sector, especially those experienced in handling large-scale contact centre operations, would be ideal competitors. The procurement underscores the importance of a robust track record in software development and IT consultancy to meet the expansive nature of the FCDO's operational needs across multiple global locations.

## Notice

Support services and associated application for the delivery of licences and enhancement of the operations in support of the the FCDO global Contact Centres.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1a869029-bce8-45be-85eb-c6fb549b9645 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 May 2025 |
| Submission deadline | 23 Jan 2025 |
| Future notice date | Not specified |
| Award date | 8 May 2025 |
| Contract period | 7 May 2025 - 7 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £659,382 |
| Lots value | Not specified |
| Awards value | £659,382 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GAMMA NETWORK SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 15 May 2025 at 14:18 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1a869029-bce8-45be-85eb-c6fb549b9645

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1a869029-bce8-45be-85eb-c6fb549b9645
  15th May 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cee5e929-a5e8-4422-821f-f493ab1fb973. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cee5e929-a5e8-4422-821f-f493ab1fb973.json.