---
title: "Renewal of ITSM Software"
ocid: "ocds-b5fd17-cee786b1-a198-47ec-93ad-33f71eefda84"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cee786b1-a198-47ec-93ad-33f71eefda84"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cee786b1-a198-47ec-93ad-33f71eefda84.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cee786b1-a198-47ec-93ad-33f71eefda84.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF KEELE"
published: "2026-05-28"
---

# Renewal of ITSM Software

Buyer: UNIVERSITY OF KEELE  
Current stage: Award  
OCID: ocds-b5fd17-cee786b1-a198-47ec-93ad-33f71eefda84

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cee786b1-a198-47ec-93ad-33f71eefda84)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cee786b1-a198-47ec-93ad-33f71eefda84.json)

## Summary

The University of Keele, located in Newcastle, England, has completed the procurement process for the "Renewal of ITSM Software", which falls under the "Software package and information systems" category (CPV 48000000). This was a call-off under the KCS/Commercial Services Software Products and Associated Services Framework Agreement, with a selective procurement method. The contract, valued at £167,160, will take effect from 1st May 2026 and conclude on 30th April 2028. The award stage was reached on 13th May 2026, with the tender period having ended on 30th April 2026. The award notice was published on 28th May 2026.

This tender presents opportunities for businesses that specialise in software packages and information systems, particularly those capable of forming partnerships within existing framework agreements. Although the procurement was not specifically geared towards small or medium enterprises (SMEs) or voluntary, community, and social enterprises (VCSEs), companies with expertise in IT service management software can still benefit by exploring collaborations with larger suppliers like Phoenix Software Limited, which secured the contract. Businesses with a focus on partnerships in the educational sector or those that can offer niche IT solutions may find opportunities for growth in similar ventures.

## Notice

Call-Off under the KCS/ Commercial Services Software Products and Associated Services Framework Agreement. Ref: Y23065

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2c432866-5be1-4c02-a5fc-21e32dd9f104 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 May 2026 |
| Submission deadline | 30 Apr 2026 |
| Future notice date | Not specified |
| Award date | 12 May 2026 |
| Contract period | 30 Apr 2026 - 30 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £167,160 |
| Lots value | Not specified |
| Awards value | £167,160 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF KEELE |
| Locality | NEWCASTLE |
| Post town | Stoke-on-Trent |
| Postcode | ST5 5BG |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Newcastle-under-Lyme |
| Electoral ward | Keele |
| Westminster constituency | Newcastle-under-Lyme |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 28 May 2026 at 13:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2c432866-5be1-4c02-a5fc-21e32dd9f104

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2c432866-5be1-4c02-a5fc-21e32dd9f104
  28th May 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cee786b1-a198-47ec-93ad-33f71eefda84. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cee786b1-a198-47ec-93ad-33f71eefda84.json.