---
title: "Out Of Hours Call Handling Services"
ocid: "ocds-b5fd17-cf167fd6-9d5e-4ab3-84f9-0568cc5f5378"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cf167fd6-9d5e-4ab3-84f9-0568cc5f5378"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cf167fd6-9d5e-4ab3-84f9-0568cc5f5378.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cf167fd6-9d5e-4ab3-84f9-0568cc5f5378.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CITIZEN HOUSING GROUP LIMITED"
published: "2023-09-13"
---

# Out Of Hours Call Handling Services

Buyer: CITIZEN HOUSING GROUP LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-cf167fd6-9d5e-4ab3-84f9-0568cc5f5378

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cf167fd6-9d5e-4ab3-84f9-0568cc5f5378.json)

## Summary

The procurement process involves Citizen Housing Group Limited issuing a tender for Out Of Hours Call Handling Services in the services industry category. The contract, titled "P1050 Fusion 21 Direct Award", is valued at 490,000 GBP and will be provided in the West Midlands region, United Kingdom. The procurement method is selective, with a tender period ending on September 1st, 2023, and a contract period starting on September 4th, 2023, and ending on August 31st, 2027.

This tender by Citizen Housing Group Limited presents an opportunity for businesses providing telephone-answering services to compete for a contract to handle out-of-hours calls. Small and medium-sized enterprises (SMEs) would be well-suited to participate in this competitive process. By meeting the specified requirements, businesses can pursue growth opportunities through the provision of essential call handling services within the specified contract duration.

## Notice

Call handling services for Citizen Housing's out of hours inbound phonecalls. This is from 6pm-8am on weekdays and also anytime over a weekend or bank holiday. Additional information: The contract is an initial 2 year period with the option to extend by a further period of 2 years (2+1+1)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f5daf853-a462-474f-a885-96a0dcd2221c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Sep 2023 |
| Submission deadline | 1 Sep 2023 |
| Future notice date | Not specified |
| Award date | 13 Aug 2023 |
| Contract period | 3 Sep 2023 - 31 Aug 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £490,000 |
| Lots value | Not specified |
| Awards value | £476,282 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CITIZEN HOUSING GROUP LIMITED |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B37 7YN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG32 Solihull |
| Local authority | Solihull |
| Electoral ward | Bickenhill |
| Westminster constituency | Meriden and Solihull East |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORBIS PROTECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 13 Sep 2023 at 10:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f5daf853-a462-474f-a885-96a0dcd2221c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f5daf853-a462-474f-a885-96a0dcd2221c
  13th September 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cf167fd6-9d5e-4ab3-84f9-0568cc5f5378. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cf167fd6-9d5e-4ab3-84f9-0568cc5f5378.json.