---
title: "Torbay Independent Health Complaints Advocacy (IHCA) Service"
ocid: "ocds-b5fd17-cf4f9bf7-4608-4e0d-ab27-b450690cbeb8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cf4f9bf7-4608-4e0d-ab27-b450690cbeb8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cf4f9bf7-4608-4e0d-ab27-b450690cbeb8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cf4f9bf7-4608-4e0d-ab27-b450690cbeb8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TORBAY COUNCIL"
published: "2022-11-23"
---

# Torbay Independent Health Complaints Advocacy (IHCA) Service

Buyer: TORBAY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-cf4f9bf7-4608-4e0d-ab27-b450690cbeb8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cf4f9bf7-4608-4e0d-ab27-b450690cbeb8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cf4f9bf7-4608-4e0d-ab27-b450690cbeb8.json)

## Summary

The Torbay Council has awarded a contract for the provision of the Torbay Independent Health Complaints Advocacy (IHCA) Service under a limited procurement method. The contract, valued at 118,000 GBP, was awarded to The Advocacy People. The procurement stage is complete, with the tender period ending on 2019-01-28 and the contract period spanning from 2019-04-01 to 2024-03-31. The IHCA Service aims to support individuals in Torbay with complaints related to NHS services and promote statutory regulations compliance.

This tender offers business growth opportunities for companies providing research and development services, education and training services, health and social work services, and other community-related services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are well-suited to compete for this contract. Interested businesses should take note of the contract start and end dates, as well as the specific requirements outlined by Torbay Council for the IHCA Service.

## Notice

The Service purchased through this Contract will promote and provide an Independent Health Complaints Advocacy (IHCA) Service to support people over the age of sixteen (16), living in Torbay, with complaints in relation to NHS services or NHS funded services. This Service will also be available to people living elsewhere, who have accessed such services within Torbay, subject to agreement with their local health complaints advocacy service. The IHCA Service is required to meet the statutory regulations set out in the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c287b4ad-fb7c-41ff-bf5b-8e4687a6c36c |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Nov 2022 |
| Submission deadline | 28 Jan 2019 |
| Future notice date | Not specified |
| Award date | 6 Feb 2019 |
| Contract period | 31 Mar 2019 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £118,000 |
| Lots value | Not specified |
| Awards value | £119,900 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TORBAY COUNCIL |
| Locality | TORQUAY |
| Post town | Torquay |
| Postcode | TQ1 3DR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK42 Torbay |
| Local authority | Torbay |
| Electoral ward | Tormohun |
| Westminster constituency | Torbay |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE ADVOCACY PEOPLE |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 80 - Education and training services
- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 73000000 - Research and development services and related consultancy services
- 80000000 - Education and training services
- 85000000 - Health and social work services
- 98000000 - Other community, social and personal services

## Release History

- 23 Nov 2022 at 09:55 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c287b4ad-fb7c-41ff-bf5b-8e4687a6c36c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c287b4ad-fb7c-41ff-bf5b-8e4687a6c36c
  23rd November 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cf4f9bf7-4608-4e0d-ab27-b450690cbeb8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cf4f9bf7-4608-4e0d-ab27-b450690cbeb8.json.