--- title: "High Intensity User Service NHS/SOEPS/21.825 ITT" ocid: "ocds-b5fd17-cf5699a4-496b-4078-9f3e-5706086b12f0" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cf5699a4-496b-4078-9f3e-5706086b12f0" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cf5699a4-496b-4078-9f3e-5706086b12f0.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-cf5699a4-496b-4078-9f3e-5706086b12f0.json" source: "Contracts Finder" current_stage: "Award" buyer: "SOUTH OF ENGLAND PROCUREMENT CENTRE" published: "2022-12-21" --- # High Intensity User Service NHS/SOEPS/21.825 ITT Buyer: SOUTH OF ENGLAND PROCUREMENT CENTRE Current stage: Award OCID: ocds-b5fd17-cf5699a4-496b-4078-9f3e-5706086b12f0 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cf5699a4-496b-4078-9f3e-5706086b12f0) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cf5699a4-496b-4078-9f3e-5706086b12f0.json) ## Summary The South of England Procurement Centre has awarded a contract for the provision of a High Intensity User Service to the British Red Cross Society. This procurement opportunity, with a total contract value of GBP £1,682,050.00, falls under the Health and social work services category. The contracting process was initiated through an open procedure and is now at the award stage. The contract period is set to start on 28th September 2022 and will run until 27th September 2027. The tender deadline for bid responses was 2nd May 2022. This tender for the High Intensity User Service by NHS South of England Procurement Services offers an excellent opportunity for businesses specialising in health and social work services to engage and provide their expertise. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) entities are well-suited to compete in this open procedure. The service aims to reduce activity in emergency departments and improve patient outcomes, providing a significant area for impactful business growth and service delivery in the South East region of the United Kingdom. ## Notice Invitation to Tender (ITT) Urgent Care Provision of a High Intensity User Service (Reference: NHS/SOEPS/21.825 ITT) NHS Brighton and Hove Clinical Commissioning Group NHS East Sussex Clinical Commissioning Group The Commissioner is seeking bids from suitably qualified Providers for provision of a High Intensity User Service, offering patients with high attendance at Emergency Departments psychosocial support, crisis planning, sign-posting in the community and support to use more appropriate services for their psychosocial needs. The service is to be situated in both Brighton and Hove and East Sussex and delivered under the standard NHS Contract. The anticipated value of the Service is a maximum of PS343,952.00 per annum and the contract duration will be 3 years from 28th September 2022, plus an optional (option of the Commissioner) extension period of up to a further 24 months. Key Aims and Objectives of the Service The High Intensity User Service (HIUS) is based on the 'Blackpool model' developed by Blackpool CCG, as published in the Commissioning for Value Casebook, February 2015. The model offers a robust way of reducing HIU activity to EDs, 999, NHS 111, Primary Care services as well as unscheduled hospital admissions. The HIU service liberates front line resources to focus on those who need it most and helps reduce costs. The objective of the service is to work closely with identified frequent users of emergency urgent departments, with an aim to reduce unheralded attendances at ED and associated non-elective (NEL) admissions, whilst improving the service user's quality of life and outcomes. This will be delivered by: * Identifying patients who frequently attend ED and associated non-elective (NEL) admissions * Identifying patients who are evidentially on a trajectory to becoming a high intensity user of emergency services * Proactively connecting and engaging with the patient * Supporting the patient to manage their needs using a personalised approach. The tender documents are available for unrestricted and full direct access, free of charge at: https://in-tendhost.co.uk/soepscommissioning/aspx/Home All correspondence will be dealt with solely through this website and correspondence received by other means will not be responded to. This procurement is being advertised on the following websites: https://www.find-tender.service.gov.uk https://www.gov.uk/contracts-finder https://in-tendhost.co.uk/soepscommissioning https://www.brightonandhoveccg.nhs.uk/ https://www.eastsussexccg.nhs.uk Please complete your bid response and return via our eTendering Portal: https://in-tendhost.co.uk/soepscommissioning/aspx/Home Reference: High Intensity User Service NHS/SOEPS/21.825 ITT The deadline for submitting bid responses is Monday 2nd May 2022 at 5pm. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4d92ac04-8153-417a-80f3-0df87805f230 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 21 Dec 2022 | | Submission deadline | 2 May 2022 | | Future notice date | Not specified | | Award date | 21 Dec 2022 | | Contract period | 27 Sep 2022 - 27 Sep 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,719,760 | | Lots value | Not specified | | Awards value | £1,682,050 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SOUTH OF ENGLAND PROCUREMENT CENTRE | | Additional buyers | NHS SOUTH OF ENGLAND PROCUREMENT SERVICES | | Locality | LEWES | | Post town | Brighton | | Postcode | BN7 2FZ | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ2 Surrey, East and West Sussex | | ITL 3 | TLJ22 East Sussex CC | | Local authority | Lewes | | Electoral ward | Lewes Bridge | | Westminster constituency | Lewes | | Delivery location | TLJ South East (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | BRITISH RED CROSS SOCIETY | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services ## Release History - 21 Dec 2022 at 11:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4d92ac04-8153-417a-80f3-0df87805f230 - 1 Apr 2022 at 12:56 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6e6a3b41-9d2d-4bb2-8a6b-ae5be981bbb2 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/4d92ac04-8153-417a-80f3-0df87805f230 21st December 2022 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/6e6a3b41-9d2d-4bb2-8a6b-ae5be981bbb2 1st April 2022 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/soepscommissioning/aspx/Home e-tendering portal ## Notice URLs - https://in-tendhost.co.uk/soepscommissioning - https://www.brightonandhoveccg.nhs.uk/ - https://www.eastsussexccg.nhs.uk - https://www.find-tender.service.gov.uk - https://www.gov.uk/contracts-finder ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cf5699a4-496b-4078-9f3e-5706086b12f0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cf5699a4-496b-4078-9f3e-5706086b12f0.json.