---
title: "I7842 Verint Call Recording Upgrade & Support"
ocid: "ocds-b5fd17-cf8aff4b-316d-4d7b-b699-2c17443e12fe"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cf8aff4b-316d-4d7b-b699-2c17443e12fe"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cf8aff4b-316d-4d7b-b699-2c17443e12fe.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cf8aff4b-316d-4d7b-b699-2c17443e12fe.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTH TYNESIDE COUNCIL"
published: "2020-12-18"
---

# I7842 Verint Call Recording Upgrade & Support

Buyer: SOUTH TYNESIDE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-cf8aff4b-316d-4d7b-b699-2c17443e12fe

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## Summary

The procurement process for the I7842 Verint Call Recording Upgrade & Support contract, carried out by South Tyneside Council, is now complete. This contract falls under the category of Computer upgrade services and was awarded for a total value of £64,474. The contracting authority is located in South Shields, England, with the contract period set to commence on 4th January 2021 and concluding on 3rd January 2022. The tender was executed as a direct procurement method through a single tender action, with the tender period having ended on 1st December 2020.

This award presents opportunities for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations, to engage with local government contracts. Companies specialising in IT services, specifically those who are experienced in call recording systems or computer upgrade services, would be well positioned to compete in future tenders of similar nature with South Tyneside Council or other local authorities seeking similar upgrades and support.

## Notice

Award of contract

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0e4900e3-763a-45ff-b9c9-2f5244c0373b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Dec 2020 |
| Submission deadline | 1 Dec 2020 |
| Future notice date | Not specified |
| Award date | 7 Dec 2020 |
| Contract period | 4 Jan 2021 - 3 Jan 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £64,474 |
| Lots value | Not specified |
| Awards value | £64,474 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH TYNESIDE COUNCIL |
| Locality | SOUTH SHIELDS |
| Post town | Newcastle upon Tyne |
| Postcode | NE33 2RL |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | South Tyneside |
| Electoral ward | Beacon and Bents |
| Westminster constituency | South Shields |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VERINT SYSTEMS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72540000 - Computer upgrade services

## Release History

- 18 Dec 2020 at 11:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0e4900e3-763a-45ff-b9c9-2f5244c0373b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0e4900e3-763a-45ff-b9c9-2f5244c0373b
  18th December 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cf8aff4b-316d-4d7b-b699-2c17443e12fe. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cf8aff4b-316d-4d7b-b699-2c17443e12fe.json.