--- title: "IT Support and MS Licences" ocid: "ocds-b5fd17-cfb15ea3-a829-454f-a065-c747777bd570" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cfb15ea3-a829-454f-a065-c747777bd570" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cfb15ea3-a829-454f-a065-c747777bd570.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-cfb15ea3-a829-454f-a065-c747777bd570.json" source: "Contracts Finder" current_stage: "Tender" buyer: "BLUE ORCHID" published: "2020-07-07" --- # IT Support and MS Licences Buyer: BLUE ORCHID Current stage: Tender OCID: ocds-b5fd17-cfb15ea3-a829-454f-a065-c747777bd570 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cfb15ea3-a829-454f-a065-c747777bd570) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cfb15ea3-a829-454f-a065-c747777bd570.json) ## Summary The public procurement process initiated by Blue Orchid seeks to engage a supplier for "IT Support and MS Licences". This tender falls under the IT services industry category and is set in Liverpool, England. Currently in the Tender stage, this opportunity has a tender period that ends on 28th July 2020, with the contract period commencing on 1st August 2020 and lasting until 31st March 2022. The procurement method is an open procedure conducted below the threshold, aiming to ensure a smooth transition for IT support services through a collaborative approach with existing providers. This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) specialising in IT support and services. Companies capable of providing comprehensive ICT support, proactive system monitoring, and emergency assistance are particularly well-suited candidates. Additionally, firms holding Cyber Essentials Certification or ISO/IEC 27001 certification will be favoured, as Blue Orchid requires compliance with data protection standards. The scope of work and the potential for a long-term contract make this an attractive prospect for businesses looking to expand in the IT services sector. ## Notice The requirements are as follows: Provision of ICT Support Services Blue Orchid wishes to ensure that we can continue to meet the needs of our customers and have a robust IT system. In order to achieve this, we require an organisation to provide IT support as follows: * Provision of standard 9-5 support for in house and remote users * Number of users expected is to be 25 * Pro-active monitoring of systems and full preventative support and maintenance * Provision of emergency out of hours support - dedicated number/team * Full Back Up and Mirroring of Servers / PCs / Laptops * Microsoft Certification * Anti-Virus provisioning, with full preventative support and maintenance * Full account management reporting each quarter * Support to maintain GDPR compliance * RMM Software * Hardware and Software upgrades * Pro-active Internet monitoring and Support * 24-month Term Contract, with annual performance review with 24-month renewal options, or until the ERDF project ends Additionally we require the provider to manage the monthly subscription of our MS Office Premium Licences and MS CRM Dynamic Customer Service Enterprise licences and provide a monthly licence cost for each. The successful tenderer(s) will be required to provide management information to meet the needs of Blue Orchid including evidence that they are be Cyber Essentials Certified or ISO/IEC 27001 certified. If required, you will be asked to submit a security plan that explains how you will ensure that Blue Orchid or personnel data will be protected. Note: Blue Orchid currently has a provider of ICT Support Services including the winning provider will be required to liaise with the provider and ensure a seamless transition. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/42087579-bb3b-4de7-a0aa-693dbf39c644 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Jul 2020 | | Submission deadline | 28 Jul 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Jul 2020 - 31 Mar 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BLUE ORCHID | | Locality | LIVERPOOL | | Post town | Liverpool | | Postcode | L3 9LQ | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | City Centre North | | Westminster constituency | Liverpool Riverside | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 7 Jul 2020 at 15:06 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/42087579-bb3b-4de7-a0aa-693dbf39c644 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/42087579-bb3b-4de7-a0aa-693dbf39c644 7th July 2020 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/0f6336f5-8397-486b-96fa-b8d682843378 Tender Specification and Response Form ## Notice URLs - http://www.blueorchid.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cfb15ea3-a829-454f-a065-c747777bd570. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cfb15ea3-a829-454f-a065-c747777bd570.json.