---
title: "Cloud-based Ticketing and CRM system"
ocid: "ocds-b5fd17-cfb519b5-e9f4-4ce6-96b2-dd5cd04bf96c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cfb519b5-e9f4-4ce6-96b2-dd5cd04bf96c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cfb519b5-e9f4-4ce6-96b2-dd5cd04bf96c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cfb519b5-e9f4-4ce6-96b2-dd5cd04bf96c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "EAST HERTFORDSHIRE COUNCIL"
published: "2022-12-28"
---

# Cloud-based Ticketing and CRM system

Buyer: EAST HERTFORDSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-cfb519b5-e9f4-4ce6-96b2-dd5cd04bf96c

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## Summary

The East Hertfordshire Council has awarded a contract for a Cloud-based Ticketing and CRM system as part of the Growth and Legacy project. The contract falls under the services category and has a value of £100,000. The procurement method used was selective, with the contract period starting on November 24, 2022, and ending on November 24, 2025. The tender deadline was November 23, 2022, and the award date was November 24, 2022. The buying organisation is East Hertfordshire Council, located in HERTFORD, East of England, United Kingdom.

This opportunity for businesses involves providing software and information systems within the public sector. Businesses well-suited to compete are those specializing in cloud-based ticketing and CRM systems. The contract period presents a chance for sustained business growth over the next three years. The procurement process being completed means that establishing partnerships with East Hertfordshire Council may lead to future opportunities within the region's public sector services market.

## Notice

Hertford Theatre have procured Spektrix, a new ticketing and CRM provider to service the new Growth and Legacy project and the business model of supported self-serve kiosks via G Cloud 12 Framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/315f25c1-0f8c-4702-9884-b94c2692a642 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Dec 2022 |
| Submission deadline | 23 Nov 2022 |
| Future notice date | Not specified |
| Award date | 24 Nov 2022 |
| Contract period | 24 Nov 2022 - 24 Nov 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | £100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST HERTFORDSHIRE COUNCIL |
| Locality | HERTFORD |
| Post town | Stevenage |
| Postcode | SG13 8EQ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | East Hertfordshire |
| Electoral ward | Hertford Castle |
| Westminster constituency | Hertford and Stortford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SPEKTRIX |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 28 Dec 2022 at 10:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/315f25c1-0f8c-4702-9884-b94c2692a642

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/315f25c1-0f8c-4702-9884-b94c2692a642
  28th December 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cfb519b5-e9f4-4ce6-96b2-dd5cd04bf96c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cfb519b5-e9f4-4ce6-96b2-dd5cd04bf96c.json.