---
title: "165-SNBD-22 Contact Centre Telephony System Replacement - AWARD"
ocid: "ocds-b5fd17-cfcb19fa-d00a-424e-a961-40a401a118a7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cfcb19fa-d00a-424e-a961-40a401a118a7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cfcb19fa-d00a-424e-a961-40a401a118a7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cfcb19fa-d00a-424e-a961-40a401a118a7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRECKLAND DISTRICT COUNCIL"
published: "2023-08-01"
---

# 165-SNBD-22 Contact Centre Telephony System Replacement - AWARD

Buyer: BRECKLAND DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-cfcb19fa-d00a-424e-a961-40a401a118a7

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## Summary

The Breckland District Council has awarded a contract for the provision, maintenance, and support of a contact centre telephone system to 4net Technologies Limited. The contract, with a value of £733,671 and a duration from November 1, 2023, to October 31, 2025, was awarded following a selective procurement method. The contract is for services related to telephone operator and call centre activities, with the procurement stage marked as complete.

This opportunity for business growth in providing contact centre telephony services is well-suited for firms specializing in telecommunication services and call centre solutions. The location for service delivery is in the East of England region, making it particularly appealing to businesses operating in that area. The contract start date is November 1, 2023, with a focus on delivering services to South Norfolk Council and Broadland District Council. Businesses with experience in providing and maintaining contact centre telephone systems are encouraged to consider bidding for this contract.

## Notice

You are invited to tender for the provision, maintenance and support of our contact centre telephone system for South Norfolk Council and Broadland District Council ("The Councils) Procurement Ref: 165/SN/22. The tender will be in the form of a further competition in accordance with Crown Commercial Service's (CCS) procurement framework RM3808 Lot 13. The contract will be awarded in accordance with the framework documentation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c3ce5e1f-db77-48fa-8525-799e51bd9d67 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Aug 2023 |
| Submission deadline | 13 Jul 2023 |
| Future notice date | Not specified |
| Award date | 31 Jul 2023 |
| Contract period | 1 Nov 2023 - 31 Oct 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £733,671 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRECKLAND DISTRICT COUNCIL |
| Locality | NORFOLK |
| Post town | Norwich |
| Postcode | NR7 0WF |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Broadland |
| Electoral ward | Brundall |
| Westminster constituency | Broadland and Fakenham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 4NET TECHNOLOGIES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79511000 - Telephone operator services
- 79512000 - Call centre

## Release History

- 1 Aug 2023 at 12:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c3ce5e1f-db77-48fa-8525-799e51bd9d67

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c3ce5e1f-db77-48fa-8525-799e51bd9d67
  1st August 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.southnorfolkandbroadland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cfcb19fa-d00a-424e-a961-40a401a118a7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cfcb19fa-d00a-424e-a961-40a401a118a7.json.