---
title: "Omni-channel"
ocid: "ocds-b5fd17-cfdc3e36-4518-4b8c-b232-234bfd9c1cdb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cfdc3e36-4518-4b8c-b232-234bfd9c1cdb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cfdc3e36-4518-4b8c-b232-234bfd9c1cdb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cfdc3e36-4518-4b8c-b232-234bfd9c1cdb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BROMFORD FLAGSHIP LIMITED"
published: "2025-07-16"
---

# Omni-channel

Buyer: BROMFORD FLAGSHIP LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-cfdc3e36-4518-4b8c-b232-234bfd9c1cdb

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-cfdc3e36-4518-4b8c-b232-234bfd9c1cdb)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-cfdc3e36-4518-4b8c-b232-234bfd9c1cdb.json)

## Summary

Bromford Flagship Limited has concluded a procurement process for an "Omni-channel" technology solution, classified under the telecommunications services industry (CPV code: 64200000), and additional telecommunication consultancy services (CPV code: 71316000). The contract, valued at £2,100,000, seeks to implement a cloud-based, scalable communication technology to enhance customer experience and operations. The procurement was conducted via a selective method using a call-off from a framework agreement. It has progressed through the award stage as of 30th June 2025, with the contract spanning until 29th June 2028. Located in Wolverhampton, England, the procurement is spearheaded by Bromford Flagship Limited, supported by supplier Sabio Ltd.

This tender offers substantial opportunities for businesses specialising in telecommunications solutions, particularly those adept in providing scalable omni-channel solutions. Enterprises that offer advanced management tools, automation capabilities, and data analytics designed to enhance customer service and streamline operations would find this project particularly beneficial. The suitability criteria indicate a preference towards small and medium-sized enterprises (SMEs), creating a growth platform for such entities to cement their presence in the technology sector, while aligning with Bromford's vision of leveraging innovative solutions for improved customer and operational outcomes.

## Notice

Omnichannel Project Vision We are seeking a tier 1 cloud-based, scalable communication technology solution to enhance our services and improve the lives of our residents. Our goal is to create a seamless and efficient customer experience, powered by innovative technology solutions and an effective mix of channels. To achieve our vision, we seek a robust, scalable, and flexible omnichannel solution and an experienced delivery & support partner that will enable us to: * Unify Customer Interactions: Provide a consistent and seamless customer experience across channels, including voice, email, chat, and digital self-service. * Optimise Operations: Streamline processes and improve agent productivity through advanced workforce management, automation tools, and integration with our Microsoft Dynamics 365 solution. * Empower Agents: Equip agents with the tools and information they need to deliver exceptional customer service. * Leverage Data Insights: Utilise data analytics to gain valuable insights into customer behaviour and operational performance. * Future-Proof Our Technology: Select a solution that is adaptable to evolving technologies and industry trends.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/48b89e37-9c83-4231-8c0b-f0fb636b74f8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jul 2025 |
| Submission deadline | 1 Jun 2025 |
| Future notice date | Not specified |
| Award date | 29 Jun 2025 |
| Contract period | 29 Jun 2025 - 29 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,100,000 |
| Lots value | Not specified |
| Awards value | £2,100,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BROMFORD FLAGSHIP LIMITED |
| Locality | WOLVERHAMPTON |
| Post town | Wolverhampton |
| Postcode | WV10 6TB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG39 Wolverhampton |
| Local authority | Wolverhampton |
| Electoral ward | Bushbury North |
| Westminster constituency | Wolverhampton North East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SABIO |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 71 - Architectural, construction, engineering and inspection services

### Codes

- 64200000 - Telecommunications services
- 71316000 - Telecommunication consultancy services

## Release History

- 16 Jul 2025 at 11:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/48b89e37-9c83-4231-8c0b-f0fb636b74f8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/48b89e37-9c83-4231-8c0b-f0fb636b74f8
  16th July 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.bromford.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cfdc3e36-4518-4b8c-b232-234bfd9c1cdb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cfdc3e36-4518-4b8c-b232-234bfd9c1cdb.json.