---
title: "Supply of Business Administration and Customer Service Standards"
ocid: "ocds-b5fd17-cff5349a-71a2-444c-955f-283554b8f4ee"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cff5349a-71a2-444c-955f-283554b8f4ee"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cff5349a-71a2-444c-955f-283554b8f4ee.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cff5349a-71a2-444c-955f-283554b8f4ee.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NOE-CPC"
published: "2018-05-11"
---

# Supply of Business Administration and Customer Service Standards

Buyer: NOE-CPC  
Current stage: Tender  
OCID: ocds-b5fd17-cff5349a-71a2-444c-955f-283554b8f4ee

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## Summary

The procurement process initiated by the NOE-CPC involves a tender for the "Supply of Business Administration and Customer Service Standards." This opportunity falls under the services category, specifically Staff training services, and is located in the Yorkshire and the Humber region, with delivery addresses including York and Scarborough. The tender is currently in the open stage, with a deadline for submissions set for 28th May 2018. The total value of the contract is £100,000, and the contract is scheduled to commence on 2nd July 2018, lasting until 30th June 2020. This process follows an open procurement method, allowing greater accessibility for applicants.

This tender presents significant opportunities for businesses specialising in vocational training and apprenticeship programmes. Companies that have proven capacity in delivering training services, particularly those achieving high satisfaction ratings from learners and employers, will find this opportunity advantageous. Businesses interested in providing tailored training solutions, especially SMEs that can operate within the specified geographical locations and adhere to various quality standards, are encouraged to apply. The requirement for dedicated trainers and the focus on successful learner outcomes further emphasise the need for qualified and experienced providers in this field.

## Notice

This is for the supply of Apprenticeships for Business Administration and Customer Service Standards. Through the NOECPC DPS. Lots 1 & 2: L2 Business Administration Framework: 10-35 learners L3 Business Administration Standard: 10-35 learners Lots 3 & 4: L2 Customer Service Practitioner Standard: 10-35 learners L3 Customer Service Framework: 10-35 learners ALL applicants MUST check to ensure that they qualify to apply for this Tender. o Learner satisfaction 70% or higher (as declared on the Digital Apprenticeship Service) o Employer satisfaction 70% or higher (as declared on the Digital Apprenticeship Service) o Provider does not sub-contract o Offers functional skills training o Learner achievement 65% or higher (as declared on the Digital Apprenticeship Service) o Can deliver on-site, across Selby, York, Scarborough area. o Delivery costs - maximum cost = funding band o Can offer a dedicated trainer for the duration of the training, where possible. Additional information: Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2228f21b-6afd-4c30-ad75-bd5f114b915a |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 May 2018 |
| Submission deadline | 28 May 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Jul 2018 - 30 Jun 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NOE-CPC |
| Locality | NORTH YORKSHIRE |
| Post town | York |
| Postcode | YO31 8HE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE21 York |
| Local authority | York |
| Electoral ward | Guildhall |
| Westminster constituency | York Central |
| Delivery location | TLE Yorkshire and The Humber |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80511000 - Staff training services

## Release History

- 11 May 2018 at 11:15 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/2228f21b-6afd-4c30-ad75-bd5f114b915a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2228f21b-6afd-4c30-ad75-bd5f114b915a
  11th May 2018 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/noecpc/aspx/
  Additional information on how to apply for this contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cff5349a-71a2-444c-955f-283554b8f4ee. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cff5349a-71a2-444c-955f-283554b8f4ee.json.