---
title: "Trader Support Service"
ocid: "ocds-b5fd17-cffdc43b-2b1b-457c-a2e8-be7adb33db39"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-cffdc43b-2b1b-457c-a2e8-be7adb33db39"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-cffdc43b-2b1b-457c-a2e8-be7adb33db39.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-cffdc43b-2b1b-457c-a2e8-be7adb33db39.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2025-12-17"
---

# Trader Support Service

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-cffdc43b-2b1b-457c-a2e8-be7adb33db39

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## Summary

H M Revenue & Customs (HMRC), located at 100 Parliament Street, London, England, is overseeing the procurement process for the Trader Support Service (TSS). This service facilitates traders in submitting declarations between Northern Ireland and Great Britain, involving both a digital platform and a customer support service. The procurement falls under the CPV category of system and support services, among others, and utilises a selective competitive dialogue procedure above threshold. The procurement has reached the award stage, with Netcompany UK Limited having been appointed as the supplier. The contract services commence on 16 December 2025, with a duration of five years and possible extensions. Key deadlines included the tender period ending on 20 March 2025, and the procurement stages are currently complete.

This procurement offers significant avenues for business expansion, notably for large-scale enterprises due to the substantial contract value of £370 million. While SMEs and VCSEs have been identified as unsuitable for direct participation, it presents an opportunity for larger businesses specialising in system support, training services, and those meeting the minimum turnover requirement of £50 million. Engagement sessions and rigorous evaluation are designed to ensure that the appointed suppliers possess the technical and economic capability to deliver the requirements. The Trader Support Service encourages innovation and efficiencies for businesses capable of navigating customs compliance and supporting high-volume goods movement between the UK regions.

## Notice

The TSS supports traders to submit declarations via a digital platform with self-serve guidance and contact centre support on how to complete digital declarations. The service will be free to access for businesses moving goods between Northern Ireland (NI) and Great Britain (GB) under the Windsor Framework. The Trader Support Service is made up of two key elements: - System: A digital platform system to enable traders to submit information to meet requirements under the Windsor Framework. - Service: Customer support service, providing information and guidance for businesses on how to submit compliant declarations and the steps they need to take to comply with regulations. The contract services shall run for an initial period of 5 years, with the option to extend for two further periods of 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3821af5d-0d72-40ae-9e50-70479fd30cc6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive dialogue (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Dec 2025 |
| Submission deadline | 20 Mar 2025 |
| Future notice date | 10 Feb 2025 |
| Award date | 27 Nov 2025 |
| Contract period | 16 Dec 2025 - 15 Dec 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £370,000,000 |
| Lots value | Not specified |
| Awards value | £245,186,136 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCOMPANY |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 80 - Education and training services
- 98 - Other community, social and personal services

### Codes

- 72250000 - System and support services
- 80510000 - Specialist training services
- 98110000 - Services furnished by business, professional and specialist organisations

## Release History

- 17 Dec 2025 at 11:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3821af5d-0d72-40ae-9e50-70479fd30cc6
- 17 Feb 2025 at 18:02 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d13b196e-49fe-4fb0-b639-54151870820c
- 16 Sep 2024 at 14:04 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/fd44c36a-3329-4684-87ae-52f7548d471c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3821af5d-0d72-40ae-9e50-70479fd30cc6
  17th December 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/d13b196e-49fe-4fb0-b639-54151870820c
  17th February 2025 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/fd44c36a-3329-4684-87ae-52f7548d471c
  16th September 2024 - Early engagement notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d0e64a1e-8f2b-4a46-ad99-66694b5dcdbf
  Supplier Ariba registration guidance

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-cffdc43b-2b1b-457c-a2e8-be7adb33db39. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-cffdc43b-2b1b-457c-a2e8-be7adb33db39.json.