---
title: "Tenant Satisfaction Measures (TSM) Surveys - AWARD"
ocid: "ocds-b5fd17-d014b7b6-f1be-4f50-9663-72ee1f494a91"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d014b7b6-f1be-4f50-9663-72ee1f494a91"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d014b7b6-f1be-4f50-9663-72ee1f494a91.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d014b7b6-f1be-4f50-9663-72ee1f494a91.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WALSALL HOUSING GROUP - E-TENDERING SYSTEM"
published: "2026-03-24"
---

# Tenant Satisfaction Measures (TSM) Surveys - AWARD

Buyer: WALSALL HOUSING GROUP - E-TENDERING SYSTEM  
Current stage: Award  
OCID: ocds-b5fd17-d014b7b6-f1be-4f50-9663-72ee1f494a91

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## Summary

The procurement process for the Tenant Satisfaction Measures (TSM) Surveys has been completed by Walsall Housing Group using their e-Tendering System. This contract pertains to customer survey services within the industry category classified under CPV 79342310. The procurement covered various locations including the United Kingdom, British Overseas Territories, Channel Islands, and Isle of Man, among others. The contract was awarded to Acuity Research & Practice Ltd on 3 February 2026, with the contractual obligations commencing on 1 April 2026 and concluding on 31 March 2029, thus marking the award stage of the procurement.

This tender represents substantial business growth opportunities, particularly for companies specialising in customer satisfaction surveys or related fields. The awarded contract reflects a commitment to service delivery over a substantial timeframe, offering stability and a foothold for enterprises keen on expanding their portfolios in public sector consultations. Although designed with minimal suitability for SMEs and VCSEs, larger firms with expertise in the management and execution of such contracts could find the procurement method beneficial for strategic growth across the covered regions.

## Notice

Customer Satisfaction Surveys

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6f8ff691-2035-4014-8bd9-bfce2dd20be2 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Mar 2026 |
| Submission deadline | 9 Jan 2026 |
| Future notice date | Not specified |
| Award date | 3 Feb 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WALSALL HOUSING GROUP - E-TENDERING SYSTEM |
| Locality | WALSALL |
| Post town | Walsall |
| Postcode | WS1 1AB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG38 Walsall |
| Local authority | Walsall |
| Electoral ward | St Matthew's |
| Westminster constituency | Walsall and Bloxwich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACUITY RESEARCH & PRACTICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 24 Mar 2026 at 12:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/6f8ff691-2035-4014-8bd9-bfce2dd20be2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/6f8ff691-2035-4014-8bd9-bfce2dd20be2
  24th March 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d014b7b6-f1be-4f50-9663-72ee1f494a91. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d014b7b6-f1be-4f50-9663-72ee1f494a91.json.