---
title: "Hardware and Software support maintenance for WAN Encryptors"
ocid: "ocds-b5fd17-d077376b-2d67-4966-b301-a6fb2d5d04e4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d077376b-2d67-4966-b301-a6fb2d5d04e4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d077376b-2d67-4966-b301-a6fb2d5d04e4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d077376b-2d67-4966-b301-a6fb2d5d04e4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK DEBT MANAGEMENT OFFICE"
published: "2019-06-05"
---

# Hardware and Software support maintenance for WAN Encryptors

Buyer: UK DEBT MANAGEMENT OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-d077376b-2d67-4966-b301-a6fb2d5d04e4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d077376b-2d67-4966-b301-a6fb2d5d04e4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d077376b-2d67-4966-b301-a6fb2d5d04e4.json)

## Summary

The UK Debt Management Office has successfully completed a tender process for "Hardware and Software support maintenance for WAN Encryptors." This procurement, classified under IT services, was conducted as part of the Packaged Software Lot 2 from the CCS Technology Products 2 framework agreement (RM3733). The tender closed on 20 May 2019, with the awarded contract valued at £18,405.04, set to commence on 1 July 2019 and running until 30 June 2020. Suppliers were required to be UK-based and provide round-the-clock support, among other stipulations.

This contract presents significant opportunities for businesses specialising in IT support services, particularly those focused on network security and software maintenance. Companies that can demonstrate the ability to provide reliable, UK-based technical support via telephone, WebEx, or on-site visits will be particularly well-suited to compete. Small and medium-sized enterprises (SMEs) are encouraged to participate in future tenders, as this contract showcases the importance of local service provision in enhancing government infrastructure reliability.

## Notice

Support and Maintenance: - Renewal of the existing Safenet Ethernet Encryptors Support contract. - Support must be provided from a UK-based supplier. - Must have the capability to resolve issues via telephone support, WebEx or site visit. - Note that remote access to DMO systems is not permitted. - Must provide 24-hour support. The procurement process is via Lot 2; Packaged Software - suppliers under the CCS Technology Products 2 framework agreement (RM3733). Tender proposals must be submitted via CCS e-sourcing portal by 12.00 hrs on 20 May 2019.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bc7ebb7d-15af-4098-90d0-a12eb9666623 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jun 2019 |
| Submission deadline | 20 May 2019 |
| Future notice date | Not specified |
| Award date | 29 May 2019 |
| Contract period | 30 Jun 2019 - 30 Jun 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £18,405 |
| Lots value | Not specified |
| Awards value | £18,405 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK DEBT MANAGEMENT OFFICE |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC3M 8UD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Bridge |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CDW |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Jun 2019 at 11:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bc7ebb7d-15af-4098-90d0-a12eb9666623

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bc7ebb7d-15af-4098-90d0-a12eb9666623
  5th June 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d077376b-2d67-4966-b301-a6fb2d5d04e4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d077376b-2d67-4966-b301-a6fb2d5d04e4.json.