---
title: "Melton Borough Council Tender for Customer Engagement and Self Service Platform"
ocid: "ocds-b5fd17-d0776b32-33bc-4c38-b998-8c2510f9ba24"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d0776b32-33bc-4c38-b998-8c2510f9ba24"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d0776b32-33bc-4c38-b998-8c2510f9ba24.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d0776b32-33bc-4c38-b998-8c2510f9ba24.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WELLAND PROCUREMENT"
published: "2019-11-13"
---

# Melton Borough Council Tender for Customer Engagement and Self Service Platform

Buyer: WELLAND PROCUREMENT  
Current stage: Award  
OCID: ocds-b5fd17-d0776b32-33bc-4c38-b998-8c2510f9ba24

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## Summary

The Melton Borough Council, through Welland Procurement, is conducting a public procurement process for a Customer Engagement and Self Service Platform, offering a total contract value of £1,000,000. The procurement method employed is an open procedure, with the tender period closing on 17 May 2019. The contract is set to commence on 1 August 2019, lasting until 31 August 2029, and the intended solution aims to provide an intuitive self-service facility for the public while enabling officer access. The service will be located in the East Midlands, United Kingdom, under the industry category of Customer Relation Management software.

This tender presents significant opportunities for software companies, particularly small and medium-sized enterprises (SMEs), to enhance their business growth by offering innovative IT solutions that align with the local council's aspirations. Businesses that specialize in developing user-friendly customer engagement platforms, especially those familiar with public sector requirements, would be well-positioned to compete effectively for this contract. The emphasis on accessibility and intuitive design indicates a demand for solutions that enhance user experience while facilitating operational efficiencies for council officers.

## Notice

We now wish to procure an IT solution that responds to our aspirations above and delivers a simple, straightforward and intuitive self-service facility for the public whilst at the same time providing officer access to the same, single, system to enable actions to be carried out on behalf of members of the public.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d750dbff-3979-4c65-b373-c3b716d8da44 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Nov 2019 |
| Submission deadline | 17 May 2019 |
| Future notice date | Not specified |
| Award date | 15 Oct 2019 |
| Contract period | 25 Nov 2019 - 24 Nov 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | Not specified |
| Awards value | £482,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WELLAND PROCUREMENT |
| Locality | MELTON MOWBRAY |
| Post town | Leicester |
| Postcode | LE13 1GH |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Melton |
| Electoral ward | Melton Warwick |
| Westminster constituency | Melton and Syston |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IEG4 |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 13 Nov 2019 at 12:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d750dbff-3979-4c65-b373-c3b716d8da44
- 12 Apr 2019 at 08:32 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/399a4920-70b5-442f-bc21-916618667be4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d750dbff-3979-4c65-b373-c3b716d8da44
  13th November 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/399a4920-70b5-442f-bc21-916618667be4
  12th April 2019 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.melton.gov.uk/council_and_democracy/selling_to_the_council.aspx

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d0776b32-33bc-4c38-b998-8c2510f9ba24. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d0776b32-33bc-4c38-b998-8c2510f9ba24.json.