---
title: "Case Management System"
ocid: "ocds-b5fd17-d0897287-ff5a-41f3-80b1-b4c88a908c3e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d0897287-ff5a-41f3-80b1-b4c88a908c3e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d0897287-ff5a-41f3-80b1-b4c88a908c3e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d0897287-ff5a-41f3-80b1-b4c88a908c3e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HEREFORDSHIRE COUNCIL"
published: "2026-05-01"
---

# Case Management System

Buyer: HEREFORDSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-d0897287-ff5a-41f3-80b1-b4c88a908c3e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d0897287-ff5a-41f3-80b1-b4c88a908c3e)  
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## Summary

Herefordshire Council has completed the procurement process for a Case Management System, aimed at enhancing its Complaints and Information Governance departments with a cloud-based solution. The contract, valued at £62,016, falls under the 'Software package and information systems' category and will be implemented in England, United Kingdom. The award stage was completed on 1st May 2026, with Fivium Ltd being the successful supplier. The contract period commences on 2nd May 2026 and runs until 24th March 2028.

This procurement offers significant opportunities for businesses involved in the delivery and support of software systems, particularly those specialising in cloud solutions for governmental use. It highlights a favourable environment for small and medium-sized enterprises (SMEs) to engage, as indicated by the suitability criteria favouring such businesses. Companies with expertise in public sector digital transformation and possessing the capacity to supply cloud-based management systems are well-positioned to explore similar opportunities within Herefordshire Council and potentially other local councils.

## Notice

Commission of a cloud-based solution and associated services for a Case Management System required to support both the Complaints and Information Governance departments.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ae650c68-a6ae-4784-9122-1507178057fc |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 May 2026 |
| Submission deadline | 1 May 2026 |
| Future notice date | Not specified |
| Award date | 30 Apr 2026 |
| Contract period | 1 May 2026 - 24 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £62,016 |
| Lots value | Not specified |
| Awards value | £62,016 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HEREFORDSHIRE COUNCIL |
| Locality | HEREFORD |
| Post town | Hereford |
| Postcode | HR4 0LE |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG11 Herefordshire, County of |
| Local authority | Herefordshire, County of |
| Electoral ward | Widemarsh |
| Westminster constituency | Hereford and South Herefordshire |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIVIUM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 1 May 2026 at 12:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ae650c68-a6ae-4784-9122-1507178057fc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ae650c68-a6ae-4784-9122-1507178057fc
  1st May 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.herefordshire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d0897287-ff5a-41f3-80b1-b4c88a908c3e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d0897287-ff5a-41f3-80b1-b4c88a908c3e.json.