---
title: "Service Desk Optimisation and Transformation - Tooling Project"
ocid: "ocds-b5fd17-d08ef5fe-302b-461a-ade8-57f8db9e0665"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d08ef5fe-302b-461a-ade8-57f8db9e0665"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d08ef5fe-302b-461a-ade8-57f8db9e0665.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d08ef5fe-302b-461a-ade8-57f8db9e0665.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS DIGITAL"
published: "2019-03-27"
---

# Service Desk Optimisation and Transformation - Tooling Project

Buyer: NHS DIGITAL  
Current stage: Award  
OCID: ocds-b5fd17-d08ef5fe-302b-461a-ade8-57f8db9e0665

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d08ef5fe-302b-461a-ade8-57f8db9e0665)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d08ef5fe-302b-461a-ade8-57f8db9e0665.json)

## Summary

The NHS Digital conducted a procurement process titled "Service Desk Optimisation and Transformation - Tooling Project," focusing on providing business analysis to enhance High-Level IT Service Management process requirements. This tender falls within the IT services sector, classified under the CPV code 72000000. The procurement method was selective, using a call-off from a framework agreement, with the tender period concluding on 28 February 2019. The contract is set to commence on 1 April 2019 and conclude by 31 July 2019, with a total contract value of £75,000 and a minimum value of £50,000. The delivery addresses cover the British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom.

This tender presents significant opportunities for growth, particularly for businesses specialising in IT consulting services, software development, and support. Small and medium-sized enterprises (SMEs) are encouraged to apply, as they can leverage their agility and tailored offerings to meet NHS Digital's requirements. Potential competitors should consider their capabilities in service management processes, as the successful delivery of the project will be crucial for improvements in public healthcare services.

## Notice

Business Analyst to support and contribute to the development of High-Level IT Service Management process requirements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bf8753e9-a809-4376-91a7-493184d2c008 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Mar 2019 |
| Submission deadline | 28 Feb 2019 |
| Future notice date | Not specified |
| Award date | 28 Feb 2019 |
| Contract period | 31 Mar 2019 - 31 Jul 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,000 |
| Lots value | Not specified |
| Awards value | £50,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS DIGITAL |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 6AE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CRANFORD SOLUTIONS (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 27 Mar 2019 at 16:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bf8753e9-a809-4376-91a7-493184d2c008

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bf8753e9-a809-4376-91a7-493184d2c008
  27th March 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d08ef5fe-302b-461a-ade8-57f8db9e0665. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d08ef5fe-302b-461a-ade8-57f8db9e0665.json.