---
title: "Serco- Contact Centre DHSC"
ocid: "ocds-b5fd17-d0c4721e-54e3-4f2d-b07d-b0a056fc4bf9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d0c4721e-54e3-4f2d-b07d-b0a056fc4bf9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d0c4721e-54e3-4f2d-b07d-b0a056fc4bf9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d0c4721e-54e3-4f2d-b07d-b0a056fc4bf9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE"
published: "2020-07-24"
---

# Serco- Contact Centre DHSC

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE  
Current stage: Award  
OCID: ocds-b5fd17-d0c4721e-54e3-4f2d-b07d-b0a056fc4bf9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d0c4721e-54e3-4f2d-b07d-b0a056fc4bf9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d0c4721e-54e3-4f2d-b07d-b0a056fc4bf9.json)

## Summary

The Department of Health and Social Care in England has successfully completed a tender for the "Serco- Contact Centre DHSC," which falls under the call centre services category. The tender process was initiated with a direct award method, leading to a contract valued at £108,026,554.01. The contract period commenced on 18th May 2020 and concluded on 23rd August 2020. This contract provided services across the United Kingdom, including the Isle of Man, Guernsey, and Jersey. Key dates include the tender deadline of 15th May 2020 and the award's publishing date on 24th July 2020.

This procurement presents significant opportunities for businesses specialising in contact centre services, particularly large suppliers capable of managing extensive service contracts. Companies experienced in delivering customer service solutions, especially those equipped to handle government contracts, would find this an advantageous area for growth. As this tender has concluded, it's crucial for businesses to stay alert for similar future opportunities within the public sector to enhance their service offerings and capacity.

## Notice

Contact Centre - DHSC

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c23fdfaf-d1f2-4d8c-a0cd-6b6f35793ccd |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct Award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jul 2020 |
| Submission deadline | 15 May 2020 |
| Future notice date | Not specified |
| Award date | 17 May 2020 |
| Contract period | 17 May 2020 - 23 Aug 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £108,026,554 |
| Lots value | Not specified |
| Awards value | £108,026,554 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 24 Jul 2020 at 14:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c23fdfaf-d1f2-4d8c-a0cd-6b6f35793ccd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c23fdfaf-d1f2-4d8c-a0cd-6b6f35793ccd
  24th July 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0f33357f-a9ed-489e-81d2-bd165992e9ba

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d0c4721e-54e3-4f2d-b07d-b0a056fc4bf9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d0c4721e-54e3-4f2d-b07d-b0a056fc4bf9.json.