---
title: "Service Design and User Experience Support Service"
ocid: "ocds-b5fd17-d0e1eefa-a08a-4f77-b72f-4de083c27cb1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-d0e1eefa-a08a-4f77-b72f-4de083c27cb1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-d0e1eefa-a08a-4f77-b72f-4de083c27cb1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-d0e1eefa-a08a-4f77-b72f-4de083c27cb1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2024-02-29"
---

# Service Design and User Experience Support Service

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-d0e1eefa-a08a-4f77-b72f-4de083c27cb1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-d0e1eefa-a08a-4f77-b72f-4de083c27cb1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-d0e1eefa-a08a-4f77-b72f-4de083c27cb1.json)

## Summary

The Department for Work and Pensions has awarded a contract for the Service Design and User Experience Support Service, involving IT services consulting and software development. The procurement method used was selective, with a contract value of £152,238 in GBP. The contract period spans from February 14, 2024, to March 29, 2024, with a tender closing date of February 12, 2024, and the service delivery regions include North East and North West in the United Kingdom.

This tender by the Department for Work and Pensions presents an opportunity for businesses providing user experience support services and IT consultancy to engage. With a focus on service design improvements for Hybrid Cloud Services, businesses with expertise in IT consulting and software development are well-suited to compete. The contract duration and specified regions offer a clear scope for targeted business growth opportunities in the UK public sector.

## Notice

An outcome-based service design and user experience support service to support Hybrid Cloud Services ,to identify service design improvements for HCS through their public cloud services end to end service design offering. This contact also includes one uplift/ extension of one period of three weeks at a value of PS41,400.00 inc vat.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3d45e28c-6def-44b3-922d-162082a49c16 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Feb 2024 |
| Submission deadline | 12 Feb 2024 |
| Future notice date | Not specified |
| Award date | 13 Feb 2024 |
| Contract period | 14 Feb 2024 - 29 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £152,238 |
| Lots value | Not specified |
| Awards value | £152,238 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | TLC North East (England), TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPENCAST SOFTWARE EUROPE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 29 Feb 2024 at 11:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3d45e28c-6def-44b3-922d-162082a49c16

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3d45e28c-6def-44b3-922d-162082a49c16
  29th February 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/dd1e5976-257c-4f04-8c13-d88aa7e5ff69
  Redacted contract

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-d0e1eefa-a08a-4f77-b72f-4de083c27cb1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-d0e1eefa-a08a-4f77-b72f-4de083c27cb1.json.